Ida Williams
Kissimmee,FL
Summary
Dedicated and compassionate Registered Nurse with hands-on experience .Proficient in providing comprehensive patient care, conducting thorough assessments, developing, and implementing individualized care plans, and collaborating with interdisciplinary teams to optimize patient outcomes.
Overview
13
13
years of professional experience
Work History
Registered Nurse
Baptist Health South Florida
01.2023 - 03.2024
- Conducts thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Documents treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Advises patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Provided direct patient care, stabilized patients, and determined next course of action.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
Nurse Intern
Baptist Health South Florida
03.2022 - 12.2022
- Receiving and giving verbal reports on each patient at start/end of each clinical experience
- Preparing patients for transport to other hospital departments for testing; preparing patients for discharge
- Charting
- Bathing patients and changing beds
- Dressing and feeding patients
- Accepting and orienting new patients to assigned unit
- Administers CPR according to American Heart Association Standards (Basic Life Support for the Health Care Provider) to patients in cardiac arrest, on an emergency basis
- Coordinates patient care with other hospital departments.
Unit Clerk & Administrative Partner
Baptist Health South Florida
03.2020 - 03.2022
- Assembles breaks down and manages patient charts and records
- Responds to patient Intercom request for assistance
- Welcomes and greets all visitors to unit while maintaining logs detailing visitor access
- Follows all discharge protocols for patients and their charts
- Prioritizes workload and responsibilities
- Regularly test all equipment to ensure proper operation and informs staff when equipment malfunctions and puts in request for repairs
- Coordinates with nurses to ensure proper bed placement of patients
- Checks inventory and orders products as needed to maintain unit supplies and inventory
- Maintains patient confidence while protecting private information in compliance with HIPPAA
- Regularly participates in trainings and education activities to improve knowledge and skills
- Answers telephone and transfers calls to patients, nurses, and doctors.
Administrative Assistant III
Baptist Health South Florida
09.2019 - 03.2020
- Scheduling meetings and appointments
- Taking notes and minutes in meetings
- Answering and directing phone calls
- Being a point of contact for a range of staff and external stakeholders
- Preparing documents for meetings and business trips
- Processing and directing mail and incoming packages or deliveries
- Greeting and directing new staff to the organization
- Writing and issuing emails to teams and departments on behalf of teams and senior staff
- Researching and booking travel arrangements for staff members
- Helping to find ways to improve administrative processes.
Transport Technician II
Baptist Health South Florida
02.2017 - 09.2019
- Promptly answer, triage, evaluate and prioritize incoming live and electronic request for both emergent and non-emergency transportation for all of Baptist Health South Florida facilities
- Collaborate with colleagues, departments, service partners, patients, and customers
- Thoroughly and accurately document all communications related to each phone call, request, consult and transfer
- Demonstrated a working knowledge of HIPAA, Transfer center policies and procedures and company rules and regulations
- Maintain a high degree of familiarity and demonstrate compliance with all established transfer center expectations daily.
Transfer Center Specialist
American Ambulance Falck
11.2015 - 02.2017
- Answer incoming calls and respond to customer’s emails
- Resolve customer complaints
- Identify and escalate issues to supervisors
- Research required information using available resources
- Route calls to appropriate resources
- Document all call information according to operating procedures
- Follow up customer calls where necessary
- Complete call logs and clean up reports
- Other duties as assigned.
Store Manager
AHF/Out of the Closet Retail Store
08.2011 - 08.2015
- Assumed ownership over team productivity and managed workflow to exceed quality service goals
- Promptly responded to inquiries and request from prospective customers
- Improved customer service experience
- Resolved customer issues and followed problems through to resolution
- Set clear missions and deployed strategies focused towards that mission
- Kept accurate records and document customer service actions and discussions
- Hire, train and oversee new staff
- Ensure store compliance with health and safety regulations
- Undertake store administration duties such as managing store budgets and updating financial records
- Monitor inventory levels and order new items as needed
- Deliver excellent service to ensure high levels of customer satisfaction
- Employee scheduling
- Employee Payroll.
Education
Associate of Science - Nursing
Fortis College
Cutler Bay, FL10.2022
High School Diploma -
Miami Senior High
Miami, FL04.2009
Skills
- Documentation
- CPR/AED
- Medication Administration
- Patient Care
- Critical Thinking
- ADL Assistance
- Wound Care
- Professional Bedside Manner
- Family Education
- Patient Assessment
- Compassion and Empathy
- Clinical judgment
Awards And Acknowledgements
- Baptist Health South Florida - Unit Clerk/Administrative Partner of the Year- 2020
- Baptist Health South Florida - Unit Clerk/Administrative Partner of the Year- 2021
- Daisy Award for Nursing Excellence- November 2023
References
- Elmer Loaiza, Baptist Transfer/Transport Center Manager, 305-219-4613
- Iomee Lehningher, RN, Baptist Rehabilitation, 786-333-3139
- Judy Grant, MSN, Baptist Health Rehabilitation Manager, 561-543-9834
- Vangie Aguda, BSN, Baptist Health Rehabilitation, 786-863-2640
- Lupe Elizalde,BSN Emergency Department-Homestead Hospital, 786-493-0209
- Paul Stanley, District Manager, 954-459-5246
Timeline
Registered Nurse
Baptist Health South Florida
01.2023 - 03.2024
Nurse Intern
Baptist Health South Florida
03.2022 - 12.2022
Unit Clerk & Administrative Partner
Baptist Health South Florida
03.2020 - 03.2022
Administrative Assistant III
Baptist Health South Florida
09.2019 - 03.2020
Transport Technician II
Baptist Health South Florida
02.2017 - 09.2019
Transfer Center Specialist
American Ambulance Falck
11.2015 - 02.2017
Store Manager
AHF/Out of the Closet Retail Store
08.2011 - 08.2015
Associate of Science - Nursing
Fortis College
High School Diploma -
Miami Senior High
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