Idabelle Laubhan
Amarillo,TX
Summary
Adept at enhancing team productivity and streamlining operations, organizational skills and customer service expertise at Drug Emporium to significantly improve office efficiency. Have a proactive approach in office management and dedication to confidentiality and customer relations. Standard, fostering a positive work environment and elevating customer satisfaction.
Office management professional with track record of optimizing administrative functions and fostering productive work environment. Recognized for strong focus on teamwork and achieving operational success. Reliable and adaptable, with skills in office software, scheduling, and resource management to meet changing needs. Professional with high standards and results-driven approach, prepared for role of Office Manager. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include administrative management, scheduling, budgeting, and staff coordination. Known for effective communication, problem-solving, and organizational skills.
Overview
37
37
years of professional experience
Work History
Office Manager/Head Cashier
Drug Emporium
06.2007 - Current
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established team priorities, maintained schedules and monitored performance.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Helped customers complete purchases, locate items.
- Handled cash with high accuracy and took care to check bills for fraud.
- Performed cash, card, and check transactions to complete customer purchases.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
- Operated cash register to record transactions accurately and efficiently.
- Processed refunds and exchanges in accordance with company policy.
- Learned duties for various positions and provided backup at key times.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Processed both cash and card purchases and returns.
Chiropractic Administrative Assistant
Laubhan Chiropractic
05.1988 - 09.2010
- Enhanced patient experience by efficiently managing appointment scheduling and providing exceptional customer service.
- Maintained exam rooms by monitoring and replenishing supplies and performing routine housekeeping.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Registered and verified patient records before triage with most up-to-date information.
- Developed strong rapport with patients through attentive listening skills and empathetic interactions during their visits.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Performed various administrative tasks by filing, copying and faxing documents.
- Provided prompt, polite and professional in-person and telephone customer service.
- Updated patient information and insurance details for accurate electronic medical records.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Used Practice Studio to schedule appointments for doctor visits and procedures.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Obtained payments from patients and scanned identification and insurance cards.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Prepared and processed patient referrals and transfer requests.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Reduced wait times for patients through effective appointment scheduling and efficient front desk management.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Reconciled daily payments received and prepared deposits for smooth office finances.
- Managed office bookkeeping with insurance billing and patient payments.
Education
High School Diploma -
Hot Springs High
Truth Or Consequences, NMAccounting
AIC
Dallas, TXSkills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Data Entry
- Customer Relations
- Billing
- Payroll Processing
- Bookkeeping
- Account Reconciliation
- Mail handling
- Scheduling
Timeline
Office Manager/Head Cashier
Drug Emporium
06.2007 - Current
Chiropractic Administrative Assistant
Laubhan Chiropractic
05.1988 - 09.2010
Accounting
AIC
High School Diploma -
Hot Springs High
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