Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Idai Martinez

Naples,FL

Summary

Experienced Office Management Professional with a proven track record of streamlining administrative operations and fostering a collaborative, efficient work environment. Known for a strong commitment to teamwork, reliability, and adaptability in fast-paced healthcare settings. Skilled in scheduling, resource management, and office software, with the ability to balance patient care needs and operational goals. Dedicated to maintaining high standards of organization, professionalism, and service excellence.

Overview

21
21
years of professional experience

Work History

Office Manager

Family Birth Center of Naples
04.2020 - Current
  • Supervised daily operations of clinical and administrative staff to ensure efficient workflow and quality patient care.
  • Managed patient billing and insurance claims, maintaining accurate records and ensuring timely payments and reimbursements.
  • Drafted, reviewed, and maintained contracts with vendors, service providers, and independent practitioners to support operational needs.
  • Provided direct support to patients and families, addressing inquiries, scheduling appointments, and ensuring a compassionate and welcoming environment.
  • Coordinated communication between medical staff, clients, and external partners to maintain high standards of service and compliance.
  • Maintained electronic health records (EHR) by accurately entering patient information and ensuring HIPAA compliance.
  • Managed correspondence and communication, including phone, email, and in-person inquiries from clients, healthcare providers, and insurance companies.
  • Trained and onboarded new staff, introducing them to office procedures, patient care protocols, and compliance standards.

Front Desk Receptionist

First Choice Neurology
03.2014 - 07.2018
  • Greeted and checked in patients in a friendly and professional manner, creating a welcoming environment for all visitors.
  • Answered and directed incoming calls, scheduled appointments, and responded to patient inquiries with accuracy and care.
  • Managed front desk operations, including maintaining a clean and organized reception area and ensuring efficient patient flow.
  • Collected and verified patient information, insurance details, and necessary documentation during check-in.
  • Handled appointment scheduling and calendar coordination for providers, ensuring minimal wait times and accurate scheduling.
  • Processed co-pays and payments, issued receipts, and balanced daily transactions in compliance with financial protocols.

Medical Assistant

All Women’s Healthcare of Sawgrass
02.2008 - 05.2014
  • Assisted providers with gynecological exams, Pap smears, and prenatal checkups, ensuring patient comfort and proper procedure setup.
  • Recorded patient medical histories and vital signs, updating electronic health records (EHR) accurately before each consultation.
  • Prepared exam rooms and sterilized instruments, maintaining a sanitary and organized clinical environment.
  • Educated patients on reproductive health topics, including birth control options, routine screenings, and postpartum care, under supervision.
  • Collected lab specimens, such as urine and blood samples, and ensured proper labeling and handling for diagnostic testing.

Front Desk Receptionist

Pinecrest Pediatrics
01.2005 - 12.2008
  • Maintained confidentiality of patient information, following HIPAA guidelines and ensuring secure handling of records.
  • Confirmed and reminded patients of upcoming appointments via phone, email, or text to reduce no-shows and improve scheduling efficiency.
  • Liaised between patients and clinical staff, relaying messages and assisting with coordination of care as needed.
  • Filed, organized, and updated medical records, ensuring accuracy and timely access for healthcare providers.

Education

High School Diploma -

Continental Academy
15327 NW 60th Ave #235, Miami Lakes, FL 33014
06-2004

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Office administration
  • Data entry
  • Billing
  • Document management
  • Staff hiring
  • Employee training
  • Administrative oversight
  • Scheduling and coordinating
  • Customer relationship management
  • Computer skills

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Office Manager

Family Birth Center of Naples
04.2020 - Current

Front Desk Receptionist

First Choice Neurology
03.2014 - 07.2018

Medical Assistant

All Women’s Healthcare of Sawgrass
02.2008 - 05.2014

Front Desk Receptionist

Pinecrest Pediatrics
01.2005 - 12.2008

High School Diploma -

Continental Academy

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