Ida Cathcart
Plano,TX
Summary
Inspiring manager with extensive experience in Merchant Services product industries and 20 + years of experience in leadership roles. Skilled at decreasing downtime and spending while increasing sales and customer satisfaction. Organized and dedicated to streamlining procedures.
Overview
16
16
years of professional experience
Work History
BUSINESS DEVELOPMENT SPECIALIST
CHASE PAYMENT SOLUTIONS
PLANO
09.2009 - 05.2022
- Client-facing role, generated leads through branches, and capitalized on valuable business opportunities to bring in new company revenue and improve bottom-line profit.
- Trained and managed team of 25-50 employees.
- Developed relationships with potential clients to gain momentum for account development opportunities.
- Answered questions regarding company policies and services as well as store inventory and delivery options, customer service and technical support.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
MERCHANT ADVISOR
CAPITAL ONE MERCHANT SERVICES
01.2006 - 08.2009
- Developed $5.8M in new business by building customer relationships and recommended products.
- Developed $2MM in new business by building customer relationships and recommending products.
- Merchandised store to showcase promotional items and increase sales.
- Coached, developed and motivated team to achieve revenue goals.
- Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
SR CLIENT MANAGER, CLIENT MANAGEMENT
AMERICAN EXPRESS
AUBREY , TX
05.2022 - Current
- Cultivated deep knowledge of customer businesses and relationship to company objectives.
- Conducted highly productive meetings with customers, vendors and matrix partners.
- Developed and tracked key performance indicators within client services department.
- Focused on achieving highest level of expectations to meet client and company satisfaction.
- Developed pricing strategies to negotiate contract renewals with key accounts.
- Exhibited deep knowledge of products, establishing trust and respect.
- Organized and improved both long selling cycles and short-term revenue opportunities to effectively capture average of $15MM in quarterly revenue.
Education
GENERAL -
West Hempstead, NY01.1983
Skills
- Marketing expertise
- Sales and market development
- Sales leadership
- Strategic Thinker
- Cost management
- Training and mentoring
- Consultative and relationship selling
- Analytics
- Performance goals
- Market and competitive analysis
- Sales tracking
- Rapport and relationship building
- Lead generation
- B2B background
- Customer Relationship Management
- Consultative Sales
- Account development
- Processing payments
Accomplishments
- Own a United States Patent and Trademark Office, January 2022
- Exceeding contract goals by 130.37% 2021
- Exceeding Achieved Net Revenue goals by 167.31% 2021
- Maintained Top Manager in 2022,2023 goals by 115%
Timeline
SR CLIENT MANAGER, CLIENT MANAGEMENT
AMERICAN EXPRESS
05.2022 - Current
BUSINESS DEVELOPMENT SPECIALIST
CHASE PAYMENT SOLUTIONS
09.2009 - 05.2022
MERCHANT ADVISOR
CAPITAL ONE MERCHANT SERVICES
01.2006 - 08.2009
GENERAL -
Similar Profiles
TEGAN SHOCKTEGAN SHOCK
Transactions Manager I at Payment Exceptions Solutions, JPMorgan ChaseTransactions Manager I at Payment Exceptions Solutions, JPMorgan Chase
Ayan KhatibAyan Khatib
Technical Account Manager at Razorpay-Payment Gateway & Payment SolutionsTechnical Account Manager at Razorpay-Payment Gateway & Payment Solutions
Zeeshan NaqviZeeshan Naqvi
Contact Centre Agent - Merchant Payment Consultant at ANZ Worldline Payment SolutionsContact Centre Agent - Merchant Payment Consultant at ANZ Worldline Payment Solutions
Andrew Cole-EmuzeAndrew Cole-Emuze
Network Manager at HanoverNetwork Manager at Hanover
Jake GrinnellJake Grinnell
Marketing Communications Specialist at Projectmates by Systemates Inc.Marketing Communications Specialist at Projectmates by Systemates Inc.