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Summary
Overview
Work History
Education
Skills
Timeline
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Idali Ruiz

Idali Ruiz

Las Vegas,NV

Languages

Spanish
English

Summary

To provide excellent customer service under pressure and meet scheduling goals. Continue to build and strengthen company relationships with clients. Be a part of a strong team foundation.

Overview

9
9
years of professional experience
2
2
Languages

Work History

ACE Specialist/ Coordinator

Progistics Distribution
04.2021 - 08.2022
  • Responsible for meeting scheduling goals with service partners by providing administrative and customer service
  • Daily management of emails regarding escalated situations and responses to service partners
  • Responsible for the overall performance of assigned region
  • Responsible for communication with regional managers involving end-of-day reporting
  • Create daily action plans to assist service partners to meet set expectations
  • Maintain positive energetic service partners within the region with a continued highly motivated attitude
  • Maintain daily open continuous communication with service partners
  • Ability to work with minimal supervision and ability to work independently while collaborating with team members

Customer Service Representative

Progistics Distribution
10.2020 - 04.2021
  • Prompt responses for inbound and outbound customer service calls
  • Daily phone quotas met
  • Excellent customer service skills – provide genuine and exemplary customer service to callers, especially during high-pressure situations
  • Provide service partners and consignees with concise information via email
  • Efficient problem-solving skills to ensure customer needs are met timely
  • Consistent communication and follow-up on consignee orders
  • Excellent team player
  • Completion of daily tasks as requested and effective execution of tasks.

Cashier, Server, Cook and Customer Service Representative

Naked City Pizza
Las Vegas, Nevada
08.2019 - 07.2020
  • Provided leadership by opening and closing daily restaurant operations for management
  • Responsible for cash handling during shifts
  • Placed food supply orders with vendors
  • Responsible for restaurant cleanliness and food preparation
  • Provided excellent customer service by taking accurate food orders in person and over the phone
  • Answered customer questions and addressed any concerns with positive outcomes
  • Completed other duties as assigned
  • Provided excellent customer service with the increase of return customers.

Sales Associate

Another Realm Jeweler
Las Vegas, Nevada
10.2011 - 09.2020
  • Maintain clean and visible work area
  • Complete purchase orders flawlessly and fast pace
  • Prepare and organize all products daily on a very detailed display
  • Respond to customer questions quickly and accurately
  • Consistently help with fairs throughout the year
  • Customers appreciate my assistance and return to me repeatedly.

Dog Trainer and Dog Sitter

Sin City Flyball
Las Vegas, NV
01.2018 - 06.2020
  • SinCity Flyball Training and Dog sitting, Collaborated with dog owners by reaching the needs they requested immediately and sufficiently
  • Executed daily tasks and daily routines which included:
  • Provided care of the dogs (feedings, walks, playtime, medications, veterinary visits, kennel cleanliness)
  • Training in harsh conditions and customized specific training obstacles for animals safety
  • Overnight dog sitting in the absence of the owners
  • Managed the household in the owners absence.

Cashier

Wal-Mart
Las Vegas, Nevada
01.2017 - 08.2017
  • Consistently met customer satisfaction
  • Responsible for financial services including billing and money distribution, access to supervisor locations, and helping teammates with daily problems in the absence of the manager
  • Assigned additional duties based on abilities and work ethics
  • Served as an interpreter for Spanish-speaking customers
  • Maintained calm demeanor in a fast-paced environment
  • Cash handling experience from start and end of shift.

Photographer and Santa’s Helper

IPCA Instant Photo Corporation Of America
Las Vegas, NV
11.2013 - 12.2013
  • Assisted with photography and cashiering
  • Attended after-work meetings and take minute meeting notes
  • Distributed photos and correct paperwork to customers
  • Maintained happy customers and great photo outcomes.

Sales Representative

CUTCO
Las Vegas, Nevada
06.2013 - 08.2013
  • Provided customer service by answering phones and phone order intake
  • Processed sales reports
  • Processed customer information into the database
  • Scheduled appointments daily
  • Attended weekly meetings for note-taking and updates for various projects
  • Organized and vocally distributed presentations


Education

Associate of Science -

College of Southern Nevada
Las Vegas, NV
08.2018

High School Diploma -

Chaparral High School
Las Vegas, NV
06.2013

Skills

  • Excellent organizational and communication skills
  • Focused and detail-oriented written skills
  • Strong customer service skills
  • Strong problem solving, analytical, and decision-making skills
  • Financial Services
  • Quick at adapting to changes and completing tasks
  • Teamwork and collaboration skills
  • IC3 Certified, Excel, Microsoft Office, Access, PowerPoint, Outlook, SharePoint, Word

Timeline

ACE Specialist/ Coordinator

Progistics Distribution
04.2021 - 08.2022

Customer Service Representative

Progistics Distribution
10.2020 - 04.2021

Cashier, Server, Cook and Customer Service Representative

Naked City Pizza
08.2019 - 07.2020

Dog Trainer and Dog Sitter

Sin City Flyball
01.2018 - 06.2020

Cashier

Wal-Mart
01.2017 - 08.2017

Photographer and Santa’s Helper

IPCA Instant Photo Corporation Of America
11.2013 - 12.2013

Sales Representative

CUTCO
06.2013 - 08.2013

Sales Associate

Another Realm Jeweler
10.2011 - 09.2020

Associate of Science -

College of Southern Nevada

High School Diploma -

Chaparral High School

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Idali Ruiz