Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Idalia Lopez

Cary,NC

Summary


Diligent Project Manager with background in managing complex projects across various industries. Known for successfully leading cross-functional teams to deliver projects on time and within scope. Demonstrated ability to manage project lifecycles and implement process improvements.

Overview

12
12
years of professional experience

Work History

Project Manager

Servpro
01.2022 - Current
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
  • Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
  • Provided detailed project status updates to stakeholders and executive management.
  • Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Identified plans and resources required to meet project goals and objectives.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
  • Coordinate with subcontractor if it was necessary.
  • Coordinate with adjuster for better understanding for Scope of work, metting them on site.


Project Manager

SERVPRO
01.2014 - 05.2018
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Planned, designed, and scheduled phases for large projects.
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Provided detailed project status updates to stakeholders and executive management.
  • Reported regularly to managers on project budget, progress, and technical problems.

Technician

Servpro
07.2014 - 12.2014
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Worked with diverse types of weather and ground conditions.
  • Managed maintenance activities, supervised staff.

Assistant Manager

Servpro
01.2014 - 06.2014
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored All projects were uploaded to Assured Pack-Out Cloud.
  • Organize the sketch for the next day.
  • Report the progress of the work at the end of the week.

Cleaner Helper

Servpro
01.2013 - 01.2014
  • Supported fellow cleaners with various tasks, ensuring efficient completion of assigned duties.
  • Maintained a healthy environment for building occupants by consistently removing dust, dirt, and allergens from surfaces.
  • Upheld company policies regarding safety protocols, leading to zero workplace accidents during my tenure as cleaner helper.
  • Improved cleanliness and sanitation by diligently performing daily cleaning tasks.

Education

Cary High School
Cary, NC
01-2000

Skills

  • Project planning and development
  • Project scope
  • Project scheduling
  • Project tracking
  • Team collaboration
  • Customer relations
  • Client relations
  • Schedule management
  • Staff management
  • Work flow planning

Accomplishments

  • Completed the Fire's and Contents Jobs Project on time.
  • Used Assured Pack Out to develop inventory tracking list of contents for Insurances purposes.
  • Supervised team of 10 or more staff members.
  • Collaborated with multiples subcontractor.

Languages

English
Professional Working
Spanish
Native or Bilingual

Timeline

Project Manager

Servpro
01.2022 - Current

Technician

Servpro
07.2014 - 12.2014

Project Manager

SERVPRO
01.2014 - 05.2018

Assistant Manager

Servpro
01.2014 - 06.2014

Cleaner Helper

Servpro
01.2013 - 01.2014

Cary High School

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Idalia Lopez