Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Idalia Martinez

Cathedral City,CA

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

19
19
years of professional experience

Work History

Guest Services Associate

Marriott Desert Springs Villas
03.2023 - Current
  • Created welcoming and comfortable environment for guests.
  • Processed guest check-ins and check-outs following procedures for fast turnover.
  • Assisted guests with luggage and provided directions to rooms to enhance customer service.
  • Handled phone calls professionally, directing callers to appropriate departments or providing information as needed.
  • Collaborated with front-of-house and housekeeping departments to facilitate smooth hotel operations.
  • Explained hotel's policies and procedures to guests upon check-in.
  • Responded to guest inquiries to maximize guest satisfaction.
  • Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
  • Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
  • Greeted guests upon arrival by providing warm welcome.
  • Assisted guests with special requests to ensure a memorable stay and exceptional service.

Slot Attendant

Agua Caliente Casino Resort & Spa
04.2014 - 09.2022
  • Handled money, ticket and chips exchanges for customers.
  • Troubleshot machine malfunctions and diagnosed root causes.
  • Enhanced customer satisfaction by efficiently handling slot machine malfunctions and resolving issues promptly.
  • Managed cash handling responsibilities with accuracy and integrity while issuing payouts to winning patrons.
  • Delivered exceptional customer service through friendly interactions and prompt assistance with guest inquiries or concerns.
  • Improved overall casino experience for guests by providing attentive service and maintaining a clean gaming area.
  • Monitored slot machines on casino floor for signs of fraud or player misuse.
  • Prepared and issued money banks to change persons at start of each shift.
  • Payout Jackpots to Winning guest.

Deli Cashier

Agua Caliente Casino Resort & Spa
02.2008 - 04.2014
  • Reduced waste by monitoring product rotation, expiration dates, and proper disposal of unsellable items.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Helped train new employees on deli procedures and best practices for high-quality performance.
  • Conducted daily inspections of the deli area for cleanliness compliance with health regulations.
  • Operated cash register to manage cash and credit card transactions, providing receipts for proof of transaction.
  • Balanced multiple responsibilities during busy periods including cashiering, preparing orders, restocking shelves, answering phone calls.

Cashier

The Paradies Shops
02.2006 - 10.2007
  • Performed cash, card and check transactions to complete customer purchases.
  • Welcomed customers and helped determine their needs.
  • Stocked, tagged and displayed merchandise as required.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Team Member

Kentucky Fried Chicken
05.2005 - 02.2006
  • Worked different stations to provide optimal coverage and meet production goals.
  • Operated register to process payments and collect cash payment for order totals.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Assisted with inventory counts and stocking of merchandise.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.

Education

High School Diploma -

Palm Springs High School
Palm Springs, CA
06.2007

Skills

  • Computer Skills
  • Data Entry
  • Microsoft Outlook
  • Customer Service Essentials
  • Filling out various documents
  • Anti money laundering
  • Tile 31
  • Money handing
  • Loyal and punctual worker
  • Honest, reliable and productive
  • Bilingual in verbal Spanish communication

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Guest Services Associate

Marriott Desert Springs Villas
03.2023 - Current

Slot Attendant

Agua Caliente Casino Resort & Spa
04.2014 - 09.2022

Deli Cashier

Agua Caliente Casino Resort & Spa
02.2008 - 04.2014

Cashier

The Paradies Shops
02.2006 - 10.2007

Team Member

Kentucky Fried Chicken
05.2005 - 02.2006

High School Diploma -

Palm Springs High School

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Idalia Martinez