Idalia Ortega
Humble,TX
Summary
Organized and dependable candidate successful at managing multiple projects simultaneously, with a high degree of accuracy and maintaining a positive attitude to help team meet and achieve company goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Ivy Kids Early Learning Center
01.2024 - Current
- Ensure the safety and well-being of all children, maintaining a clean, organized, and child-friendly classroom.
- Organized classroom materials and assisted with the preparation of lessons.
- Assisted lead teacher in daily classroom activities, including setting up learning materials and monitoring children during activities.
- Manage and maintain children’s files, including enrollment forms, health records, medical information, and attendance logs, ensuring compliance with regulatory requirements.
- Serve as the primary point of contact for parents, answering calls, addressing inquiries, and solving problems efficiently, maintaining a professional and compassionate approach.
Physical Therapist Tech & Insurance Specialist
Univeral Physical Therapy, LLC.
12.2019 - Current
- Prepare and monitor patient's safety and response to exercise intensity to discuss with physical therapist.
- Execute interventions of modalities or exercise as directed by physical therapist.
- Issue individualized home exercise programs to patients and verify comprehension of instructions before discharge.
- Follow all HIPAA rules and regulations regarding patient confidentiality.
- Process eligibility and benefits verification and authorization requests.
- Track pending authorizations to resolve discrepancies and avoid revenue loss.
Merchandise Assistant
JCPenney
10.2014 - 06.2017
- Collaborated with store managers to devise store layouts and establish aesthetic appeal.
- Used POS system to enter orders, process payments and issue receipts.
- Processed refunds and exchanges in accordance with company policy.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Updated pricing and signage to complete product displays and educate customers.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Organized store merchandise racks by size, style, and color.
- Monitored and replenished display inventory and restructured according to available stock.
Cashier Team Leader & Stocker
Dollar Tree
08.2014 - 01.2015
- Greeted customers with smile and provided friendly, knowledgeable service promptly to customer.
- Operated POS system to record transactions accurately and efficiently.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Stocked designated items on shelves, racks and cases with new or transferred merchandise by using first-in and first-out approach to keep goods organized and properly stocked.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
Education
High School Diploma -
Cy-Fair High School
06.2012
Skills
- Bilingual
- Customer Service Relations
- Patient Eligibility Determination (Authorizations & Verifications)
- Medicaid Knowledge
- HIPAA Compliance
- Experienced with Availity Software
- Experienced with EHR Systems (EClinicals & Practice Pro)
- POS System Operations
- Orthopedic Rehabilitation
- Administrative Leadership
- Early Childhood Education (ECE)
- First Aid and CPR Certified
- Filing & Documentation
Certification
- First Aid and CPR Certified
- Food Handler and Food Managers
Languages
Spanish
Timeline
Administrative Assistant
Ivy Kids Early Learning Center
01.2024 - Current
Physical Therapist Tech & Insurance Specialist
Univeral Physical Therapy, LLC.
12.2019 - Current
Merchandise Assistant
JCPenney
10.2014 - 06.2017
Cashier Team Leader & Stocker
Dollar Tree
08.2014 - 01.2015
- First Aid and CPR Certified
- Food Handler and Food Managers
High School Diploma -
Cy-Fair High School
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