Idalia Reyna
Hammond,IN
Summary
Dynamic operations professional with a proven track record at Tiffany & Co., enhancing inventory management and boosting customer satisfaction. Skilled in project management and cross-functional communication, I implemented training programs that improved staff performance and operational efficiency, achieving significant cost savings while fostering a collaborative team environment.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Operation Professional
Tiffany & Co.
Chicago, IL
06.2025 - Current
- Coordinated operational processes to enhance efficiency in inventory management.
- Analyzed data trends to identify areas for process improvement and optimization.
- Implemented quality control measures to ensure product standards and compliance.
- Developed training materials for staff on operational procedures and best practices.
- Assisted in project management initiatives aimed at improving service delivery timelines.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Provided training for new hires, fostering a supportive learning environment conducive to success in their roles.
Client Advisor
Tiffany & Co.
Chicago, IL
10.2022 - 06.2024
Operations Supervisor
Victoria's Secret & PINK
Merrillville, IN
10.2019 - 08.2022
- Streamlined operational workflows to enhance efficiency and reduce processing time.
- Mentored team members on best practices for inventory management and stock replenishment.
- Implemented training programs to improve staff performance and service delivery standards.
- Analyzed sales data to forecast inventory needs and optimize product availability.
Sales Coordinator
Victoria's Secret & PINK
Chicago, IL
08.2016 - 08.2022
- Coordinated sales and marketing efforts to enhance product visibility and consumer engagement.
- Managed inventory levels, ensuring optimal stock availability for peak customer demand.
- Assisted in training new team members on company procedures and sales techniques.
- Collaborated with cross-functional teams to streamline communication and improve operational efficiency.
- Developed training materials to enhance staff understanding of product offerings and promotions.
- Supported sales team members in achieving individual goals and targets through coaching, mentoring, and guidance.
Supervisor
United Center/Levy Restaurant
Chicago, IL
10.2012 - 08.2016
- Supervised daily operations to ensure efficient service delivery.
- Trained and mentored staff on customer service standards and best practices.
- Managed inventory levels, minimizing waste through effective stock control.
- Coordinated team schedules to optimize workforce efficiency during events.
- Collaborated with management to develop training materials for new employees.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Implemented cost-saving measures, significantly reducing operational expenses.
Education
Associate Degree in Fashion - Fashion Design
IADT
Chicago, IL08.2006
Skills
Operational efficiency
Planning and coordination
Cross-functional communication
Project management
Accomplishments
Completing a degree in Culinary Arts along with a business management Certificate.
Certification
Business management
Languages
Spanish
Native or Bilingual
Timeline
Operation Professional
Tiffany & Co.
06.2025 - Current
Client Advisor
Tiffany & Co.
10.2022 - 06.2024
Operations Supervisor
Victoria's Secret & PINK
10.2019 - 08.2022
Sales Coordinator
Victoria's Secret & PINK
08.2016 - 08.2022
Supervisor
United Center/Levy Restaurant
10.2012 - 08.2016
Associate Degree in Fashion - Fashion Design
IADT