Summary
Overview
Work History
Education
Skills
Languages
Affiliations/ Membership/Volunteer
Affiliations
References
Timeline
Generic

Idalia R. Rodriguez

Lumber Bridge,USA

Summary

An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Overview

25
25
years of professional experience

Work History

Home Educator

Own
Lumberport, NC
08.2024 - Current
  • Provided educational instruction to students in the home setting.
  • Developed lesson plans and activities to meet individual student needs.
  • Assessed student progress and developed strategies for improvement.
  • Maintained detailed records of student attendance, grades, and evaluations.
  • Supported children in completing assignments according to their abilities and interests.
  • Created a safe and nurturing environment for learning by establishing clear expectations for behavior.
  • Adapted curriculum materials to meet the individual needs of each student.
  • Utilized technology resources such as computers, tablets, and software programs as part of instruction.
  • Engaged students through hands-on activities that promoted critical thinking skills.
  • Researched new instructional methods and materials to enhance teaching effectiveness.
  • Encouraged creativity through art projects, music lessons, field trips.
  • Implemented behavior management techniques appropriate for each child's age level.
  • Monitored student performance on standardized tests and provided feedback accordingly.
  • Supervised independent study projects related to course material being studied.
  • Promoted a positive attitude toward school work by providing praise or rewards when earned.
  • Provided guidance on social development issues such as conflict resolution or peer pressure.
  • Observed students for specific learning styles and planned activities to maximize learning.
  • Managed and organized educational materials and resources to ensure an efficient learning experience.

Tax Preparer Assistant

HR Block
Hope Mills, NC
08.2022 - 03.2023
  • Assisted tax preparers in gathering and organizing client documents.
  • Maintained updated knowledge of current federal, state, and local tax laws.
  • Input data into the company's software for preparation of returns.
  • Reviewed completed tax forms to ensure accuracy and completeness.
  • Answered questions from clients regarding their specific tax situation.
  • Corresponded with clients via email or phone to obtain additional information needed for filing taxes.
  • Provided customer service support by responding promptly to inquiries from taxpayers or other stakeholders regarding their accounts or filings.
  • Attended continuing education courses related to taxation topics regularly.
  • Supplied detailed tax documentation needed to submit accurate corporate and individual returns.
  • Finalized and processed paperwork with local, state and federal government authorities.
  • Informed clients of potentially beneficial products and services, resulting in additional business opportunities.
  • Conducted client interviews to gather necessary documentation and information for tax preparation.
  • Provided exceptional customer service, addressing client concerns and questions promptly.
  • Analyzed tax regulations and updated knowledge regularly to stay compliant with changes in tax laws.
  • Implemented electronic filing procedures to streamline tax return processing and reduce errors.
  • Utilized tax software to efficiently process returns and identify potential deductions and credits for clients.
  • Maintained strict confidentiality of client information in accordance with privacy laws and regulations.
  • Consulted tax law handbooks or bulletins to determine procedures for preparation of atypical returns.

Front Desk Receptionist

Civilian Personnel Agency Center-US ARMY Civilian
Camp Humphreys, South Korea
11.2018 - 02.2019
  • Greeted customers warmly and made them feel welcome.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Assisted with scheduling appointments for clients and visitors.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Monitored visitor access control systems including issuing identification badges when necessary.
  • Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Greeted visitors to provide information and direct to appropriate personnel.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
  • Explained policies and procedures to visitors.
  • Completed basic bookkeeping and document filing.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.

Key Caller Volunteer

6-6 CAV 10th Mountain
Fort Drum, NY
10.2017 - 07.2018
  • Assisted with mailings and other administrative tasks as needed.
  • Greeted callers warmly and professionally, assessing their needs quickly and efficiently.
  • Served as a representative at community outreach events.
  • Followed up with volunteers regarding their availability for upcoming projects.
  • Connected individuals with relevant community resources and coordinated referrals.
  • Performed assessments to determine individual limitations and strengths.
  • Made referrals to utilize community resources for resident's needs.
  • Monitored client progress and updated case files accordingly.

Educator Trainer

Surgical Technology IBC Puerto Rico
Hato Rey, PR
07.2011 - 03.2013
  • Developed and implemented lesson plans, assessments, and other educational activities for instruction.
  • Coordinated with administrators to develop strategies for improving student achievement in academic subjects.
  • Collaborated with faculty members to design and implement innovative approaches to teaching and learning.
  • Organized field trips, guest speakers, and other enrichment activities to enhance student learning experiences.
  • Created an interactive learning environment that promoted critical thinking skills among students.
  • Monitored student progress through formative assessment data collection methods.
  • Evaluated educator performance based on established criteria such as lesson plan implementation and classroom management strategies.
  • Maintained accurate records of student attendance, grades, test scores, and other pertinent information.
  • Actively sought out opportunities for professional growth by attending workshops and seminars.
  • Reviewed textbooks, supplemental materials, worksheets, tests., for accuracy prior to distribution.
  • Encouraged collaboration between educators by organizing team meetings focused on problem solving strategies.
  • Explained goals and expectations required of trainees.
  • Monitored, evaluated and recorded training activities or program effectiveness.
  • Participated in and attended meetings or seminars to obtain information for use in training programs.
  • Obtained and organized manuals, guides and visual materials for development and training purposes.
  • Created and offered additional materials to enhance training.

Operating Room Technician /Surgical Technology

Ashford Community Hospital San Juan Puerto Rico
San Juan, PR
06.1999 - 05.2011
  • Assisted surgeons in the operating room with preparing for and setting up procedures.
  • Maintained a sterile environment in the operating room by following all safety protocols.
  • Prepared surgical instruments, supplies, and equipment prior to each procedure.
  • Assisted with transporting patients from pre-op to post-op areas as needed.
  • Organized and maintained inventory of supplies in the Operating Room area at all times.
  • Provided assistance to nurses and other healthcare personnel in carrying out their duties as needed.
  • Participated in daily OR team meetings to discuss upcoming cases and review safety protocols.
  • Disinfected surgical instruments properly according to hospital standards after each use.
  • Set up operating rooms for specific procedures based on surgeon's preference.
  • Assisted with positioning patients on tables for optimal comfort during surgery.
  • Retrieved specimens from surgical sites as directed by surgeon or nurse practitioner.
  • Carried out routine maintenance checks of OR equipment such as lights, suction machines.
  • Stocked OR rooms with appropriate supplies prior to each case, ensuring availability when needed.
  • Responded quickly and efficiently to emergency situations within the OR setting if they arise.
  • Observed strict confidentiality regarding patient information while working in the OR area.
  • Restocked supplies, confirming sufficient inventory levels prior to procedures.
  • Executed pre-surgical preparation, transporting specimens and supplies to operating room.
  • Assessed care needs during procedures, providing assistance to staff.
  • Performed sterilization processes after procedures to complete room turnaround.
  • Attended departmental meetings, providing feedback to enhance future performance.
  • Followed standard precautions using personal protective equipment to maintain safe and secure settings.
  • Transported patients to holding area to prepare for operating procedures.
  • Prepared OR charts with proper labels and records.
  • Maintained sterile field and supplied retractors and tools to physicians.
  • Implemented non-invasive monitoring, ambulating and repositioning of patients.
  • Prioritized requests, responding to stat orders immediately.
  • Analyzed patient chart data and identification to verify accurate information.
  • Set up equipment, tools and supplies for procedures and organize instruments as directed in surgeons' preference cards.
  • Used retractors, sponges and suctioning and irrigating equipment to create unobstructed operating fields.
  • Communicated with patients to determine feelings, need for assistance or social and emotional support.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Provided physical support to assist patients with bathing, dressing and toileting.
  • Turned and repositioned bedridden patients to prevent bedsores.
  • Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
  • Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
  • Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Supplied, collected and emptied patient bedpans on frequent basis.
  • Shaved and draped patients to prepare for surgery, treatment or examination.

Education

BBA - Human Resources Management

Interamerican University
Ponce, Puerto Rico
06-2022

Associate of Arts - Accounting And Business Management

Interamerican University
Ponce, Puerto Rico
06-2021

Associate of Applied Science - Operating Room Tech/ Surgical Tech

Vocacional Tomás C. Ongay
Bayamón, Puerto Rico
05-1999

Skills

  • Project-based learning
  • Prioritization Skills
  • Multi-Line Call Handling
  • Structured Task Coordination
  • Strategic Planning
  • Documentation And Reporting
  • Office Administration
  • Positive and professional
  • Reception desk management
  • Document Management
  • Customer and client relations
  • Record preparation
  • Entry-Level Accounting Skills
  • Appointment Coordination
  • Client Reception
  • Customer/Client relations
  • Document Organization
  • Data Entry
  • Client Confidentiality
  • Deadline-oriented
  • Data entry proficiency
  • Data Gathering
  • Customer Education

Languages

Spanish
Professional

Affiliations/ Membership/Volunteer

  • Leader of SDA Pathfinder Club
  • Member of Master Guide Club

Affiliations

  • I maintain a work-life balance by being a member of an SDA Church, and participating in the Music Ministry. Also, I am part of a group meeting of military wifes, Homeschool and music programs with my children, and volunteer as a leader in an SDA Pathfinder Club, where we teach church and community teens skills like camping, computer, sports among others skills.

References

References available upon request.

Timeline

Home Educator

Own
08.2024 - Current

Tax Preparer Assistant

HR Block
08.2022 - 03.2023

Front Desk Receptionist

Civilian Personnel Agency Center-US ARMY Civilian
11.2018 - 02.2019

Key Caller Volunteer

6-6 CAV 10th Mountain
10.2017 - 07.2018

Educator Trainer

Surgical Technology IBC Puerto Rico
07.2011 - 03.2013

Operating Room Technician /Surgical Technology

Ashford Community Hospital San Juan Puerto Rico
06.1999 - 05.2011

BBA - Human Resources Management

Interamerican University

Associate of Arts - Accounting And Business Management

Interamerican University

Associate of Applied Science - Operating Room Tech/ Surgical Tech

Vocacional Tomás C. Ongay

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Idalia R. Rodriguez