Idalia Suarez
Houston,TX
Summary
Dynamic and dependable Front Desk professional with a proven track record at Dovy Dental, excelling in patient communication and insurance navigation. Recognized for exceptional customer service and organizational skills, I effectively streamline appointment scheduling and enhance patient understanding of treatment options, ensuring a positive experience for all.
Overview
6
6
years of professional experience
Work History
Front Desk
Dovy Dental
06.2025 - Current
- Review treatment plans with patients and explain procedures, benefits, and financial obligations
- Discuss insurance coverage, pre-authorizations, and out-of-pocket expenses
- Present payment options and assist with financing applications if needed
- Schedule patient appointments and coordinate treatment timelines
- Ensure accurate documentation of patient conversations and financial arrangements
- Follow up with patients who have pending or incomplete treatment plans
- Serve as a liaison between clinical staff, front desk, and billing departments
- Maintain a strong understanding of dental procedures, insurance policies, and office protocols
Patient Representative
Uth School of Dentistry
11.2024 - 05.2025
- Assisted patients in navigating appointment scheduling and insurance inquiries.
- Provided front desk support, ensuring seamless patient check-in and documentation processes.
- Educated patients on treatment options and procedures to enhance understanding and compliance.
- Collaborated with dental staff to streamline communication regarding patient needs and concerns.
- Managed patient records using electronic health record (EHR) systems for accuracy and accessibility.
Front Desk Receptionist
Legacy Community Health
02.2020 - 08.2024
- Greet and welcome guests in a warm, professional manner
- Answer, screen, and route phone calls and emails promptly
- Maintain a clean, organized, and welcoming reception area
- Check in visitors and manage security protocols as required
- Schedule and confirm appointments and meetings
- Receive, sort, and distribute incoming mail and packages
- Perform data entry, file documents, and assist with office tasks
Education
High School Diploma -
Milby High School
Houston, TXSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Dependable and responsible
- Multitasking
- Excellent communication
- Computer skills
- Organizational skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front Desk
Dovy Dental
06.2025 - Current
Patient Representative
Uth School of Dentistry
11.2024 - 05.2025
Front Desk Receptionist
Legacy Community Health
02.2020 - 08.2024
High School Diploma -
Milby High School
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