Genah Fernandes
Camby,IN
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
9
9
years of professional experience
Work History
Warehouse Associate
Amazon
Indianapolis, IN
09.2022 - Current
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Worked safely around moving machinery.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Consistently lifted materials weighing as much as 40 pounds.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Maintained warehouse accessibility and safety for customer traffic by discarding empty boxes and removing obstacles from aisles.
Cashier
Amica
Lincoln, RI
01.2019 - 02.2021
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Greeted over 100 customers per day.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Welcomed customers and helped determine their needs
- Addressed customer needs and made product recommendations to increase sales
Sales Representative
Best Buy
Jackson, MS
05.2016 - 01.2019
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Solved customer challenges by offering relevant products and services.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Sales Associate
The Children's Place
Jackson, MS
06.2014 - 04.2016
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Processed product returns and assisted customers with other selections.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Maintained customer satisfaction with quick and professional handling of product returns.
Education
Associate of Arts - Culinary Arts
Johnson & Wales University
Providence, RI05.2019
Skills
- Problem Solving
- Credits and Refunds
- Merchandise Packaging
- Cooperative Attitude
- Product Location
- Complaint Resolution
- Price Identification
- Payment Processing
- Reliable and Responsible
- Active Listening
Timeline
Warehouse Associate
Amazon
09.2022 - Current
Cashier
Amica
01.2019 - 02.2021
Sales Representative
Best Buy
05.2016 - 01.2019
Sales Associate
The Children's Place
06.2014 - 04.2016
Associate of Arts - Culinary Arts
Johnson & Wales University
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