Summary
Overview
Work History
Education
Skills
Timeline
Generic

Idalin James

Houston,Texas

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

24
24
years of professional experience

Work History

Customer Service Representative

Valyrian Enterprises
Houston, TX
09.2022 - Current
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Assisted customers via email, chat, and social media platforms.
  • Navigated multiple software applications while assisting customers.
  • Utilized CRM systems for accurate record-keeping and tracking interactions.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Provided product information to assist customers in purchasing decisions.

Dental Receptionist

Endodontic Associates Dental Group
Bellaire, TX
12.2014 - 01.2022
  • Verified, updated and entered patient information into system.
  • Scheduled cleanings and dental appointments for patients using appointment software.
  • Answered and managed incoming calls and emails.
  • Took customer payments and billed insurance companies for remaining balance.
  • Collected payments from patients and arranged payment schedules.
  • Demonstrated proficiencies in telephone, e-mail, fax, and front-desk reception within high-volume environment.
  • Arranged documents for insurance claims.
  • Received and distributed incoming fax, mail and parcels to staff to facilitate communication.
  • Maintained master calendar and scheduled new appointments based on provider availability.
  • Provided support with front office duties such as photocopying documents or scanning files.
  • Verified patient's eligibility for benefits under various insurance plans.
  • Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
  • Answered incoming calls, scheduled appointments, and confirmed patient visits.
  • Prepared correspondence letters for insurance companies related to claims processing.
  • Responded to inquiries from patients regarding their accounts or dental services offered.

Dental Assistant

Roman Dental
Houston, TX
10.2005 - 12.2014
  • Documented patient records with procedures performed and added notes taken to charts.
  • Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
  • Built loyal patient following and retained return patients by providing empathetic and caring service.
  • Explained dental services and payment plans to help patients make informed decisions.
  • Ordered supplies necessary for daily operations of the practice.
  • Handled billing inquiries from insurance companies regarding claims submitted by the office.
  • Kept track of treatment information in patient records.

Cashier

Sears
Houston , TX
05.2000 - 10.2005
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Resolved customer complaints professionally in accordance with company policy.
  • Built and maintained productive relationships with employees.

Education

Claims Adjuster License - Claims Adjuster

The Adjuster School
Katy, TX
03-2024

Dental Assisting

National Institute of Technology
Houston, TX
10-2005

High School Diploma -

Bellaire High School
Bellaire, TX
08-2002

Skills

  • Complaint resolution
  • Call Management
  • Report Generation
  • Product Knowledge
  • Paperwork Processing
  • Data Collection
  • Scheduling
  • Inbound and Outbound Calling
  • Product Promotion
  • Call Center Operations
  • Computer Proficiency
  • Proofreading
  • Customer Education
  • Client Relations
  • Reading Comprehension
  • Adaptive team player
  • Clerical Support
  • Payment Processing
  • Building rapport
  • Microsoft Outlook
  • Account Management
  • Positive and professional
  • Multi-Task Management
  • 10-Key
  • Active Listening
  • Administrative Support
  • Problem Resolution

Timeline

Customer Service Representative

Valyrian Enterprises
09.2022 - Current

Dental Receptionist

Endodontic Associates Dental Group
12.2014 - 01.2022

Dental Assistant

Roman Dental
10.2005 - 12.2014

Cashier

Sears
05.2000 - 10.2005

Claims Adjuster License - Claims Adjuster

The Adjuster School

Dental Assisting

National Institute of Technology

High School Diploma -

Bellaire High School

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Idalin James