Idallys Perez
Victoria,TX
Summary
Proven track record in enhancing financial accuracy and customer satisfaction at More Money Tax Services, showcasing strong adaptability and bank reconciliation skills. Excelled in special education support at The Vine School, demonstrating exceptional communication and patience. Achieved consistent customer service excellence, surpassing sales and service targets.
Overview
11
11
years of professional experience
Work History
Bookkeeping Administrative Assistant
More Money Tax Services
01.2024 - Current
- Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
- Completed financial reports, providing insight into performance, operations, and cash flow.
- Warmly greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Promoted maintenance of professional and courteous customer interactions across reception personnel.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Kept reception area clean and neat to give visitors positive first impression.
Paraeducator, Special Education
The Vine School
08.2023 - 07.2024
- Collaborate with general education teachers and paraprofessionals to meet the individual needs of each student by providing modified curriculum and appropriate accomodations.
- Develop lesson plans for students with varying degrees of both physical and learning disabilities, including autism , ADHD, speech impairments, and dyslexia
- Maintained positive attitude and affirmatively communicated with each student.
- Interacted physically and verbally with students throughout each day.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
Customer Service Cashier
Academy Sports + Outdoors
12.2018 - 05.2019
- Enabled customers to feel welcomed, important, and appreciate by answering questions about products sold throughout store.
- Actively listened to customers, handled concerns and complaints quickly and escalated major issues to supervisor
- Met customer service and exceeded customers expectation while maintaining a clean work area.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
Cashier
H-E-B Plus
12.2013 - 04.2018
- Actively greet up to 300 customers per shift while educating them on rotating promotions in line with store sale targets.
- Managed POS system transactions including cash, credit, returns and refund to guarantee a consistent and accurate cashflow.
- Operationalized the scanning process to exceed store "ring speed"goals every month.
- Optimize and carefully package customer orders in line with their unique needs and preferences.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Associate of Science -
Victoria College
Victoria, TX05.2025
High School Diploma -
St. Joseph High School
Victoria, Texas05.2015
Skills
- Adaptability
- Communication and Patience
- Problem Solving
- Time management
- Organized
- Bank Reconciliation
- Administrative Support
- POS Inventory System Operations
- Customer
- Health and Safety
- Special needs
- Instructional support
- Autism and spectrum disorders
Timeline
Bookkeeping Administrative Assistant
More Money Tax Services
01.2024 - Current
Paraeducator, Special Education
The Vine School
08.2023 - 07.2024
Customer Service Cashier
Academy Sports + Outdoors
12.2018 - 05.2019
Cashier
H-E-B Plus
12.2013 - 04.2018
Associate of Science -
Victoria College
High School Diploma -
St. Joseph High School
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