Idalmis Nunez

Financial Responsibilities

- Collecting all accepted forms of payment.

- Ensure payments are applied towards the correct account and credits on account are valid.

- Applying fees as applicable, and sending the proper notification to tenants.

- Ensure Auto-Charges are accurate and charged to the proper account.

- Deposit daily, all clear and legible checks via Digital Express.

- Close deposit via Rent Manager and process all required Deposit Reports for approval (Checks and Credit Cards.)

- Create deposit for items that are unable to be processed through Digital Express for deposit via courier (unclear checks.)

- Issue Credit Memos as specified and create necessary reports for bookkeeping.

- Ensure Deposit receipt is returned from Finance and filed accordingly.

- Answer and discuss any questions tenants may have pertinent to their rent, late charges, miscellaneous charges or breakdown of how prior payments may have been applied.

- Process Delinquency Reports for both Rent and Security Deposits.

- Create and Send Past Due Notices.

- Send payment collection letter to those that have pending Security Deposits.

- Send payment collection letters to tenant whom payments have returned (ACH and Checks.)

- Create and Post 3 Day Notices for tenants that have pending rent.

- Prepare file for tenants that must be sent to Eviction and send paperwork to Property Manager.

- Enter Invoices for payment through Tyler/Munis for processing.

- Gather necessary approvals for receipts as instructed by the Property Manager and forward to Finance as necessary.

• Managed a team of sales associates, providing guidance and support to improve overall performance.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Organized product displays to attract potential buyers and increase sales conversions.
• Enhanced store presentation by optimizing store layout, visual merchandising, and promotional materials.
• Conducted performance reviews and promotions.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Prepared merchandise for sales floor by pricing or tagging.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.
• Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.