Idalmy Somon
The Bronx,NY
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
Work History
Sales Representative
Nexus Tours
02.2018 - 11.2021
- Increased sales by 10% offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
Customer Service Representative
HOTEL GRAND BAHIA PRINCESS
05.2016 - 01.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns, up to 350 customers by day.
- Answered customer telephone calls promptly to avoid on-hold wait times, Managed over 50 customer calls by day.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Tour Guide
Sinashotours
10.2009 - 03.2016
- Answered questions, pointed out important features, and offered further details about special exhibits to educate visitors.
- Built personal relationships with guests to promote positive experiences.
- Guided groups of up to 45 people on tours of SANTO DOMINGO CITY .
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
Education
No Degree - Marketing
University of Caribbean
Dominican RepublicHigh School Diploma -
Catholic School San Rafael
Dominican Republic 01.2007
Skills
- Consultative Sales Strategies
- Foreign Language ( Spanish, English )
- Building Customer Relationships and Loyalty
- Ability to Lift 40 Pounds
- Flexible Hours
- Available Nights, Weekends and Holidays
- Safety and Cleanliness Standards
- Sales and Promotions
- Efficient Service
Languages
Spanish
English
Timeline
Sales Representative
Nexus Tours
02.2018 - 11.2021
Customer Service Representative
HOTEL GRAND BAHIA PRINCESS
05.2016 - 01.2018
Tour Guide
Sinashotours
10.2009 - 03.2016
No Degree - Marketing
University of Caribbean
High School Diploma -
Catholic School San Rafael
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