Idaly Gonzales Rubio
Southgate,CA
Summary
Customer Support Associate bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Focused on surpassing expectations and driving team success to deliver exceptional customer service.
Overview
2
2
years of professional experience
Work History
Customer Support Associate
Space X
07.2023 - Current
- Respond to customer inquiries via phone and chat in a timely and professional manner
- Provide product information, troubleshoot issues, and resolve customer complaints effectively
- Collaborate with other departments to escalate complex issues and ensure timely resolution
- Contribute to team goals and participate in ongoing training and development programs
- Resolved billing issues to ensure customer satisfaction
- Generated reports and analyzed data to identify trends and improve customer service processes
- Ability to handle high-pressure situations calmly and efficiently
- Attention to detail and problem-solving skills
- Time management and multitasking abilities
Passenger Service Supervisor
Menzies Aviation
02.2022 - 07.2023
- Excellent leadership and team management abilities
- Extensive knowledge of airline operations and passenger service procedures
- Strong customer service orientation and interpersonal skills
- Ability to handle stressful situations with composure and professionalism
- Proficient in using airline reservation systems and airport software
- Attention to detail and problem-solving skills
- Supervise and coordinate passenger service activities, including check-in, boarding, and baggage handling
- Train and mentor staff to ensure compliance with airline policies and procedures
- Monitor flight schedules and passenger flow to optimize staffing levels and resource allocation
- Resolve customer complaints and escalations in a timely and effective manner
Education
High School Diploma -
Marco Antonio Firebaugh High School
Lynwood, CA06.2011
Skills
Communication Skills: Clear and concise communication Being able to articulate information effectively and actively listen to customers' concerns
Empathy: Understanding and empathizing with customers' emotions and frustrations Empathetic responses show customers that you care about their concerns
Patience: Dealing with frustrated or upset customers requires patience Remaining calm and composed, even in challenging situations, is important for providing excellent customer service
Problem-Solving Abilities: Troubleshooting issues and finding solutions to customers' problems Strong problem-solving skills enable to address issues efficiently and effectively
Product Knowledge: Thorough knowledge of the product or service being supported is essential for providing accurate information and assistance
Time Management: Balancing multiple customer inquiries and tasks requires effective time management skills Prioritizing tasks and managing time efficiently can help ensure timely responses to customer inquiries
Adaptability: Customer support environments can be dynamic, with new challenges arising regularly Being adaptable and flexible allows to quickly adjust to changing circumstances and customer needs
Attention to Detail: Paying attention to detail is important for accurately documenting customer interactions, recording information, and ensuring that issues are fully resolved
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Support Associate
Space X
07.2023 - Current
Passenger Service Supervisor
Menzies Aviation
02.2022 - 07.2023
High School Diploma -
Marco Antonio Firebaugh High School
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