Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Idaly Oliva

Odessa,TX

Summary

Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Retail professional who consistently meets and exceeds sales targets. Reliable team player and strong communicator. Expert retail sales professional offering 18 years experience in retail customer service and retail management. Focused on exceeding sales goals. Punctual retail sales professional focused on exceeding expectations and building customer loyalty. Flexible schedule and strong mathematical aptitude.Experienced call center agent Meticulous sales associate, excellent at juggling multiple tasks and working under pressure. Broad industry experience includes Healthcare, Finance and Legal.professional with strong leadership and relationship-building skills.

Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.

Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.

Overview

13
13
years of professional experience

Work History

Store Manager

Check N Go
09.2024 - Current
  • Led daily operations, ensuring seamless store functionality and exceptional customer service.
  • Developed and implemented training programs to enhance staff performance and product knowledge.
  • Managed inventory control processes, optimizing stock levels and reducing shrinkage.
  • Analyzed sales data to identify trends, adjusting strategies for improved revenue growth.
  • Fostered a positive team environment through effective communication and conflict resolution techniques.
  • Executed marketing initiatives to boost community engagement and drive foot traffic to the store.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.

Call Center Agent

Southwest 66 Credit Union
08.2017 - Current
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Asked open-ended questions to assess customer needs.
  • Documented all customer inquiries and comments thoroughly and quickly.
  • Communicated clear expectations and goals to each team member.
  • Worked with the management team to implement the proper division of responsibilities.
  • Answered an average of 100 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Built long-term customer relationships and advised customers on purchases and promotions.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Politely assisted customers in person and via telephone.
  • Determined customer needs by asking relevant questions and listening actively to the responses.
  • Processed cash and credit payments rapidly and accurately.
  • Answered customer telephone calls promptly and in an appropriate manner.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Responded to all customer inquiries thoroughly and professionally.
  • Directed calls to appropriate individuals and departments.

Store Manager

Cricket Wireless
12.2019 - 10.2024
  • Oversaw daily operations, ensuring optimal store performance and customer satisfaction.
  • Developed and implemented training programs for staff, enhancing team efficiency and service quality.
  • Analyzed sales data to identify trends, informing inventory management and marketing strategies.
  • Managed budgeting processes, optimizing resource allocation to maximize profitability.
  • Led team meetings focused on performance review and goal-setting for improved outcomes.
  • Established strong vendor relationships, negotiating terms to reduce costs and improve supply chain efficiency.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Supervised guests at front counter, answering questions regarding products.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.

Inventory Specialist

Advance Auto Parts
08.2014 - 06.2015
I would do planograms, cycle counts, callbacks, complete resets, shoot outs, and help customers find what they needed. I would also work on the truck to put everything were it would go.

Part Sales Manager

Autozone
06.2013 - 07.2014
I started of as an Inventory Manager they offered me the Part Sales Manager I was mainly the opening manager I would do paper work, count the safe, open the registers, open the store, do the deposits, and help customers with their needs.

Manager

Pizza Hut
09.2012 - 06.2013
I started of as a server I worked my way up to a manager. I would do paper work, count the safe, do the deposits, go to the bank, prep, cook, serve, order the truck and put it away, I would do everything I could since I was always short hand on workers.

Education

GED -

Odessa Collage
Andrews Hwy Odessa, Texas
Current

Skills

  • Retail sales
  • Customer-oriented
  • Active listening skills
  • Consistently meets sales goals
  • Motivated team player
  • Fluent in Spanish and English
  • Merchandising
  • Stocking
  • POS systems knowledge
  • Computer literate
  • Natural leader
  • Employee relations
  • Motivated team player
  • Personable
  • Credit card transactions
  • Customer-oriented
  • Active listening skills
  • Consistently meets sales goals
  • Retail sales
  • Skilled problem solver
  • Shipment processing
  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Customer service management
  • Training and mentoring
  • Store opening and closing
  • Team leadership
  • Friendly and positive
  • Outstanding communication skills
  • Team leadership and coaching
  • Inventory management
  • Store merchandising
  • Cash management
  • Retail inventory management
  • Shift scheduling
  • Employee training
  • Inventory control
  • Recruitment and hiring
  • POS systems
  • Goals and performance
  • Team building and leadership
  • Team motivation
  • Supply ordering
  • Policies and procedures
  • Store displays
  • Staff management
  • Staff supervision
  • Sales expertise
  • Employee scheduling
  • Accurate cash handling
  • Work Planning and Prioritization
  • Opening and closing procedures
  • Documentation and reporting
  • Relationship building and management
  • Sales strategies
  • Order management
  • Team development
  • Retail sales techniques
  • Payroll management
  • Sales professional
  • Customer response
  • Accurate money handling
  • Bank deposit procedures
  • Loss prevention
  • Bank and safe deposits
  • Advertising and marketing
  • Personnel development
  • Special events
  • Employee terminations
  • Talent recruitment

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Store Manager

Check N Go
09.2024 - Current

Store Manager

Cricket Wireless
12.2019 - 10.2024

Call Center Agent

Southwest 66 Credit Union
08.2017 - Current

Inventory Specialist

Advance Auto Parts
08.2014 - 06.2015

Part Sales Manager

Autozone
06.2013 - 07.2014

Manager

Pizza Hut
09.2012 - 06.2013

GED -

Odessa Collage

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Idaly Oliva