Summary
Overview
Work History
Education
Skills
Timeline
Generic

IDALYAS BROWN

Brookhaven,GA

Summary

A dependable and punctual Individual with an in-depth understanding of behavioral observations and conflict resolution. Highly experienced in database, technology, and rapport building. Advanced user skills in Microsoft Programs and proven leadership through successful project management, employee training and overseeing subordinates. Eager to expand skillset and a successful career.

Overview

2
2
years of professional experience

Work History

Client Service Representative

Priority
02.2023 - Current
  • Answer Inbound calls from clients and agents for business accounts
  • Assists with questions regarding funding, transactions, chargebacks and account help and information
  • Collaborated with other departments to develop ways to increase customer satisfaction.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Offered troubleshooting advice to assist customers with technical issues and navigate smooth process.
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.

Customer Advocate II

Carvana
02.2022 - 01.2023
    • Answer inbound calls with customer questions and concerns in effort to provide accurate information and solutions
    • Promoted within six months of employment
    • Advocating for customers throughout their car buying process and building rapport through genuine connection and problem solving
    • Most Valuable Peer Award- May 2022
    • New Hire Nesting/Coaching
    • Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
    • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
    • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Customer Service Representative

Fiserv
08.2021 - 02.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Developed customer service policies and procedures to meet and exceed industry service standards

Education

Associate of Science - Psychology

Northern VA Community College
Annandale, VA
2019

Skills

  • Account Management
  • Administrative Duties
  • Trained in Salesforce
  • Office Supplies and Inventory
  • Document and Records Management
  • Client Relations
  • Complex Problem-Solving
  • Call Volume and Quality Metrics
  • Critical Thinking
  • New Hire Training
  • Active Listening

Timeline

Client Service Representative

Priority
02.2023 - Current

Customer Advocate II

Carvana
02.2022 - 01.2023

Customer Service Representative

Fiserv
08.2021 - 02.2022

Associate of Science - Psychology

Northern VA Community College

Similar Profiles

CREATE PROFILE
IDALYAS BROWN