Summary
Overview
Work History
Education
Skills
Timeline
Generic

Idalys Rodriguez

Scott Air Force Base,IL

Summary

Professional with a strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability, initiative, and a proactive approach to meeting both customer and organizational goals. Demonstrated leadership early on by running three school clubs, serving as secretary of the graduating class, and representing the student body as the school's executive representative.

Overview

3
3
years of professional experience

Work History

Veterans Researcher

Penn State University
11.2024 - 03.2025
  • Gathered and organized information for research purposes.
  • Collaborated with interdisciplinary teams to conduct comprehensive studies and generate valuable insights.
  • Conducted thorough literature reviews to identify gaps in knowledge and inform future research directions.
  • Synthesized large volumes of information, identifying key trends and patterns relevant to research objectives.

Crew Member

Jersey Mike's
05.2022 - 03.2025
  • Led shift operations while preparing fresh, high-quality sandwiches in a fast-paced environment. Ensured team members stayed on task, trained new employees, and maintained food safety and cleanliness standards. Provided excellent customer service, handled cash and inventory tasks, and resolved guest concerns promptly. Balanced leadership responsibilities with hands-on sandwich making, consistently meeting speed and accuracy expectations during peak hours.

Teacher Helper

Penn State University
State College, Pennsylvania
11.2024 - 01.2025
  • Responded to 25 student needs and questions promptly.
  • Promoted a positive learning environment by effectively managing classroom behavior and addressing individual needs.
  • Assisted teachers in preparing instructional materials, ensuring alignment with curriculum objectives.
  • Supported teacher in monitoring students during lunch periods, recess, and other non-instructional times to maintain safety and orderliness.

Teacher Assistant

Tutor Doctor
03.2024 - 03.2024
  • Provided academic and behavioral support to students in a structured tutoring environment. Ensured students remained on schedule and engaged with their work, maintained open communication with parents, and promoted a positive, respectful learning atmosphere. Assisted with organization, time management, and behavioral guidance to support overall student success.

Guest Advocate

Target
09.2023 - 12.2023

Delivered exceptional customer service both in-store and through Target's Drive Up service. Assisted guests with purchases, returns, and inquiries while ensuring a smooth and friendly checkout experience. Managed mobile order fulfillment efficiently, maintained accuracy and speed during high-volume hours, and upheld Target's commitment to guest satisfaction and store presentation standards. Seasonal.

Shift Lead

HiBlend Health Bar and Cafe
Wahiawa, Hawaii
01.2022 - 04.2022

Prepared food items, açaí bowls, and smoothies while mastering all three stations in under one month—a process that typically takes three months. Gained comprehensive knowledge of the entire operation within four months of employment. Was in the process of being promoted to Shift Lead prior to departure, which was due to management changes.

Education

Bachelor of Arts - Political Science And Labor And Human Resources

Pennsylvania State University
University Park, PA
05-2027

High School -

Leilehua High School
Wahiawā, HI
05.2024

Skills

Scheduling & Appointment Management

Paperwork Processing & Documentation
Data Collection & Organization
Microsoft Office Suite (Excel, Outlook)
Computer Proficiency
Client Relations & Follow-Up Skills
Attention to Detail
Effective Multitasking
Works Well Under Pressure
Documentation & Reporting
Customer Service & Relations
Problem Resolution & Active Listening
Customer Satisfaction Measurement
Relationship Building

Timeline

Veterans Researcher

Penn State University
11.2024 - 03.2025

Teacher Helper

Penn State University
11.2024 - 01.2025

Teacher Assistant

Tutor Doctor
03.2024 - 03.2024

Guest Advocate

Target
09.2023 - 12.2023

Crew Member

Jersey Mike's
05.2022 - 03.2025

Shift Lead

HiBlend Health Bar and Cafe
01.2022 - 04.2022

Bachelor of Arts - Political Science And Labor And Human Resources

Pennsylvania State University

High School -

Leilehua High School
Idalys Rodriguez