Idalys Hernandez
Hialeah,FL
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Administration Manager
Aragon HOA | Miami Management Inc.
Hialeah, FL
11.2023 - Current
- Processed and submitted screening reports for rental applications, property purchases, and lease renewals, ensuring timely board approval and issuing necessary certificates.
- Coordinated with realtors, city officials, and code compliance officers to enforce regulations, process architectural modification requests, and issue fines for code violations.
- Managed and facilitated city permit approvals, including a major initiative with the City of Hialeah that secured over 200+ resident petition signatures, leading to approval of aluminum pergolas and driveway extensions—a highly requested modification.
- Supervised daily operations by overseeing janitorial team, club attendants, gate staff, and roving security, ensuring smooth facility management.
- Worked closely with the Access Control Supervisor to address gate malfunctions, trespassing incidents, and damage reports, coordinating with technicians for timely repairs.
- Scheduled staff shifts to ensure adequate coverage and operational efficiency.
- Conducted interviews and participated in the recruitment process to select qualified candidates for various positions.
- Generated and processed violation fines and invoices, maintaining accurate documentation and compliance with HOA policies.
- Negotiated and managed vendor and contractor relations, securing proposals and coordinating services for community projects.
- Planned and organized board, compliance, and annual HOA meetings, covering critical topics such as budget reviews, special assessments, and enforcement of violations.
- Played a key role in the successful execution of a 2024 special HOA assessment, overseeing major projects such as roof tile repairs, soft washing, re-asphalting, and the replacement of over 200 trees.
- In 2025, I collected and reviewed painting proposals for a 585-unit community that would later be approved by residents.
- Partnered with the association’s legal team, preparing past-due reports, affidavits, and collection notices for accounts in legal status.
- Led the coordination of large-scale community events, managing vendor contracts, entertainment, and event decorations to enhance resident engagement and satisfaction.
Club Attendant
Aragon HOA | Miami Management Inc.
Hialeah, FL
12.2022 - 11.2023
- Served as the first point of contact for residents, delivering high-quality customer service and addressing inquiries related to assessments, unit violations, landscaping, and exterior maintenance.
- Issued and assisted residents with access fobs and vehicle decals, ensuring proper documentation and compliance with community policies.
- Conducted daily facility inspections, monitoring the clubhouse, gym, pool, and lobby, and promptly reporting maintenance needs.
- Managed office supply and janitorial inventory, coordinating monthly restocking to support seamless operations.
- Organized and overlooked celebrations and private gatherings, ensuring smooth execution of clubhouse room rental.
- Assisted management with administrative and operational tasks, responding proactively to emerging issues.
- Enforced community rules and regulations, effectively addressing resident concerns while maintaining a professional and solution-oriented approach.
- Trained new staff members, ensuring they understood community policies, customer service standards, and operational procedures.
Sales and Service Team Leader
Discovery Clothing
Hialeah, FL
02.2022 - 09.2022
- Provided exceptional customer service, building relationships with regular clients and offering personalized styling and budgeting advice to drive sales.
- Managed point-of-sale operations and transaction processing, ensuring accuracy and efficiency.
- Oversaw inventory management, including processing shipments, stocking merchandise, and maintaining compliance with corporate visual merchandising standards.
- Utilized computerized ordering systems to place and track shipments, ensuring timely inventory replenishment and product availability.
- Led a team in a high-demand retail environment, balancing sales responsibilities with inventory management.
- Maintained a clean and organized sales floor, deep cleaning and disinfecting the store to enhance customer experience.
Education
Some College (No Degree) - Business Administration And Management
Miami Dade College
Miami, FLSkills
- Office management
- Hiring and training
- Event coordination
- Organizational leadership
- Developing policies and procedures
- Recordkeeping and reporting
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- Florida Community Association Manager License (DBPR)
- Florida State Licensed Notary
References
References available upon request.
Timeline
Assistant Administration Manager
Aragon HOA | Miami Management Inc.
11.2023 - Current
Club Attendant
Aragon HOA | Miami Management Inc.
12.2022 - 11.2023
Sales and Service Team Leader
Discovery Clothing
02.2022 - 09.2022
Some College (No Degree) - Business Administration And Management
Miami Dade College
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