Summary
Overview
Work History
Education
Skills
Timeline
Generic

Idalys Prieto

Tampa

Summary

Experienced professional in customer service with over 10 years of experience. Skilled in English and Spanish communication. Dedicated to providing exceptional service to clients and colleagues. Seeking opportunities for growth and advancement in a reputable company. Passionate about customer satisfaction and eager to apply expertise in a new role.

Overview

13
13
years of professional experience

Work History

Leasing Consultant

Tuscany Pointe Apartments / Morgan Properties
09.2020 - Current
  • Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
  • Conducted thorough market research to stay informed of current trends and competitor offerings.

Referral Coordinator/Front Desk

Heart and Vascular Associates of Tampa LLC
12.2018 - 09.2020
  • Request and process referrals from primary care physicians prior to visits and/or procedures in a timely manner.
  • Knowledge of ICD 10 and Diagnosis codes for billing purposes.
  • Submit claims to insurance companies.
  • Call health plans to initiate or expedite an authorization providing medical necessity documentation.

Patient Billing and Collector

Carecentrix
11.2016 - 12.2018
  • Supervise daily billing and collections activities to ensure maximum efficiency.
  • Provides guidance and direction to staff, covering all aspects of billing and collection standards/procedures, ensures adherence to policies and procedures and initiates correspondence to Payers for reconsideration of claims.
  • Supervise accounts receivable management functions, and maintains assigned portfolios at acceptable levels.
  • Ensures that service/supplies are billed appropriately, and reimbursements are pursued until full payment is received.
  • Provide guidance, assistance, and communications with internal and external customers to avoid reimbursement issues.

Customer Service/ Senior Concierge Specialist (Supervisor)

Freedom Health Plans
08.2012 - 07.2016
  • Resolved problems, by providing alternative solutions to address concerns and meet the customer’s needs.
  • Making sure any escalated calls are handling properly and in a respectful matter.
  • Answered incoming calls, addressing members inquiries and also making follow up calls if is needed.
  • Answering an average of 50-70 inbound calls.
  • Contact Providers, review claims.
  • Advised members of authorizations status.
  • Also have some background medical knowledge.
  • Over 2 years of experience on customer service and 8 months of experience as supervisor.

Education

Associate of Arts - Humanities

Hillsborough Community College
Tampa, FL

High School Diploma -

American High School Academy
Miami, FL
05-2011

Skills

  • Bilingual (English and Spanish)
  • Customer service
  • Building rapport
  • Lease oversight
  • Clear communication
  • Creative problem solving
  • Training and mentoring
  • Database management
  • Background check process
  • Property management knowledge

Timeline

Leasing Consultant

Tuscany Pointe Apartments / Morgan Properties
09.2020 - Current

Referral Coordinator/Front Desk

Heart and Vascular Associates of Tampa LLC
12.2018 - 09.2020

Patient Billing and Collector

Carecentrix
11.2016 - 12.2018

Customer Service/ Senior Concierge Specialist (Supervisor)

Freedom Health Plans
08.2012 - 07.2016

Associate of Arts - Humanities

Hillsborough Community College

High School Diploma -

American High School Academy

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