Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Ida M. Sosa

Atlanta,GA

Summary

Dedicated and knowledgeable professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Highly efficient planning, problem-solving, and communication skills. Personable media clerk with proven history of improving effectiveness of workplace communication and coordination. Computer-literate professional adapts quickly to new software and programs. Bringing strong written and verbal communication skills and proficiency in recordkeeping and academic writing. Resourceful Librarian with meaningful experience cataloging and organizing library collections. Tactfully provides patrons with insightful direction to maximize customer service utility. Knowledgeable operator of library resources and passionate problem solver.

Overview

9
9
years of professional experience

Work History

Media Clerk

Gwinnett County Public Schools Foundation
08.2023 - Current
  • Organized library shelves, materials and equipment in clear, alphabetized order.
  • Located library materials, resources and technologies to fulfill student and teacher requests.
  • Handled check-in and check-out process of library books and materials at circulation desk.
  • Developed library displays and implemented innovative outreach activities for improved student engagement.
  • Helped children select appropriate reading level library books.
  • Monitored library environments to maintain safe, hazard-free settings.
  • Gained strong understanding of various methods for cataloging books and other materials.
  • Created welcoming and comfortable space by keeping library clean and organized.
  • Removed and replaced outdated materials from children's collection to increase circulation and maintain interest of students.
  • Designed and refreshed children's educational displays and featured books.
  • Offered reference service and book recommendations for young students and teachers to improve children's access to high-quality learning materials.
  • Researched, planned, and set up attractive and informative library exhibits.
  • Maintained library databases to support accuracy and availability in circulation systems.
  • Classified and coded different types of materials according to library policies and organizational standards.
  • Taught children about library practices via individual and group instruction.

Server Shift Leader

The Original Pancake House
04.2021 - Current
  • Cultivated warm relationships with regular customers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Nanny

Neme Family
05.2022 - 09.2022
  • Prepared meals and snacks for children based on dietary guidelines.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.

Medical Receptionist

Roswell Eye Clinic
10.2020 - 04.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Completed patient referrals to other medical specialists.
  • Printed prescription requests and queries in compliance with practice protocol.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Obtained payments from patients and scanned identification and insurance cards.

Medical Records File Clerk

Pearle Vision
02.2020 - 10.2020
  • Organized all patient files and purged outdated information.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Created new medical records and retrieved existing medical records by gathering appropriate record folders and contents and assigning and recording new record numbers.
  • Pulled patient charts for physicians to prepare physicians for appointments.
  • Supported medical staff by providing organized and accurate medical records.
  • Reviewed charts and flagged incomplete or inaccurate information.
  • Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
  • Analyzed complex medical records to identify discrepancies in accuracy and completeness.

Associate Banker

JP Morgan Chase
01.2017 - 01.2020
  • Highest selling teller in the Georgia Markets for two years.
  • Developed new organizational to assist customers quickly and more efficiently
  • Collaborated with other departments to confirm compliance with banking procedures and regulations.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
  • Evaluated client financial positions and identified most appropriate banking products.
  • Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
  • Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.

Server

Pub10
09.2016 - 06.2017
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.

Hostess

Trattoria141
06.2014 - 01.2015
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

Nanny

Geoff Family
02.2015 - 11.2016
  • Monitored children's play activities to verify safety.
  • Engaged with children on individual basis to build positive relationships.
  • Promoted language development skills through reading and storytelling.
  • Encouraged children to be understanding and patient with others.
  • Worked with parents to develop and implement discipline programs to promote positive behavior.

Education

Master of Arts - History

Georgia State University
Atlanta, GA
05.2022

High School Diploma -

Duluth High School
Duluth, GA
05.2016

Skills

  • Research capabilities
  • Spanish speaking
  • Inventory control
  • Public speaking
  • Data entry accuracy
  • Organizational abilities
  • Team collaboration
  • Library software proficiency

Accomplishments

    Best Assistant Director 2016

Languages

Spanish

Timeline

Media Clerk

Gwinnett County Public Schools Foundation
08.2023 - Current

Nanny

Neme Family
05.2022 - 09.2022

Server Shift Leader

The Original Pancake House
04.2021 - Current

Medical Receptionist

Roswell Eye Clinic
10.2020 - 04.2021

Medical Records File Clerk

Pearle Vision
02.2020 - 10.2020

Associate Banker

JP Morgan Chase
01.2017 - 01.2020

Server

Pub10
09.2016 - 06.2017

Nanny

Geoff Family
02.2015 - 11.2016

Hostess

Trattoria141
06.2014 - 01.2015

Master of Arts - History

Georgia State University

High School Diploma -

Duluth High School

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Ida M. Sosa