Ida Marie Ferreyra
Conroe,TX
Summary
Skilled Patient Advocate with a proven track record at Elevate PFS, adept in healthcare navigation and providing exceptional patient support. Leveraging strong analytical skills and a compassionate approach, I excel in developing patient-focused strategies and enhancing service delivery. Proficient in billing software and known for improving patient access services through effective problem-solving and relationship building.
Overview
15
15
years of professional experience
Work History
Patient Advocate, Direct Care
Elevate PFS
Conroe, TX
02.2024 - Current
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Accessed programs and set up correct payment strategies based on patient means and needs.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Reviewed eligibility responses to assess patient benefit level and prepare estimates.
- Processed insurance verifications and authorizations to ensure coverage of services.
- Instructed patients on policies and required actions for different types of appointments and procedures.
- Screened patients for eligibility for state, local and federal assistance programs.
- Supported emergency department registration during peak times, ensuring rapid patient processing.
- Collaborated with other healthcare professionals to coordinate comprehensive care for each patient.
- Counselled patients on potential financial liabilities and payment requirements.
- Developed supportive relationships with patients to provide emotional support during difficult times.
- Utilized hospital systems to update patient records, ensuring accuracy and completeness.
- Collaborated with clinical and administrative staff to meet patient needs.
- Performed administrative tasks such as scheduling appointments, ordering supplies and completing paperwork.
- Contributed to team meetings, sharing insights and strategies for improving patient access services.
Patient Access Representative
Memorial Herman Northeast
05.2016 - 07.2019
- Performs billing and bookkeeping functions, including collection of co-payments and providing receipts, posting and balancing daily sheets and day end reconciliation to assure accuracy
- Provides each patient with a copy of the Patient Bill of Rights and obtains the patient's signature confirming receipt
- Obtains necessary patient release forms in accordance with patient confidentiality and medical release policies
- Provides each patient with a copy of the Privacy Notice, obtains the patient's signature confirming receipt, and maintains the original in the medical record
Patient Advocate
Medical Capitol Recovery (MCR)
03.2010 - 07.2011
- Respond to suggestions and compliments submitted by patients and provide positive reinforcement to involved staff
- Document patient/visitor concerns to include patient demographic data, synopsis of incident, actions taken to resolve, and outcome; input into database
- Compose letters or e-mails to patients, visitors, leadership, ensuring grammatical accuracy and according to the terms of policy
- Develop a consultant relationship with assigned clinics/units to build and sustain a patient/customer-focused culture
- Screened all self-pay patients to see if patients were eligible for any state or government assistance
Medical Administrative Assistant
Family Health Clinic
10.2009 - 03.2010
- Managing the day-to-day operations of a medical facility
- Updating and organizing medical records, including electronic health records
- Scheduling and coordinating appointments
- Verifying patient insurance
- Completing and submitting insurance claims
- Preparing correspondence between medical providers and their patients
- Providing quality customer service to patients
- Working in a professional environment
Education
Diploma - Administrative Assistance
Everest Institute
01.2005
Bachelor of Science - Psychology
Western Governers University
Ohio City, OHSkills
- Type 55 WPM
- Strong analytical and organizational skills
- Excellent interpersonal skills
- Phone manner
- Office etiquette
- Software: all Windows operating systems
- Microsoft Word
- Excel
- WordPerfect
- Billing Software
- Calendar management and scheduling
- Communication
- Copying
- Collating
- Binding
- Desktop publishing
- Working with printing centers
- Filing (paper and electronic)
- Maintenance and organization
- Internet research
- Interpersonal skills
- Note taking
- Minute taking
- Organization
- Presentation development and editing
- Prioritization
- Phone and Email time management
- Report compilation and writing
- Word processing
- Writing (letters, reports, memos, e-mails, proposals)
- Patient rights
- Quality assurance
- Decision-making support
- Referrals processing
- Healthcare navigation
- Verbal and written communication
- Eligibility determination
- Financial counseling
- Hospital patient screening
- Reporting
- Conflict mediation
- Relationship building
- Medicaid
- Proficient in [software]
- Proactive problem-solving
- Patient advising
- Computer savvy
- Policy research
- Technical assistance
- Legal compliance
- Organized nature
References
References available upon request.
Timeline
Patient Advocate, Direct Care
Elevate PFS
02.2024 - Current
Patient Access Representative
Memorial Herman Northeast
05.2016 - 07.2019
Patient Advocate
Medical Capitol Recovery (MCR)
03.2010 - 07.2011
Medical Administrative Assistant
Family Health Clinic
10.2009 - 03.2010
Diploma - Administrative Assistance
Everest Institute
Bachelor of Science - Psychology
Western Governers University
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