Idamys Lopez

• Lead daily operations for transportation teams, ensuring schedules are met and service standards upheld
• Consistently perform above benchmark in employee satisfaction, ranking in the top 25% of leaders
• Serve as a trusted liaison between the organization and stakeholders, leveraging cross-training in nearly all stakeholder roles to provide expert support
• Implement process improvements to enhance quality, enforce inclusive practices, and maintain achievable goals
• Inspire other teams to adopt successful ideas, contributing to organizational performance growth
• Currently piloting a program to mentor underperforming managers and elevate them to top-performer status
• Reduced incidents by 78% through targeted safety initiatives and operational audits

• Managed high-volume package processing operations, ensuring accuracy, efficiency, and positive employee experience
• Developed and delivered internal communications, improving staff engagement and operational awareness
• Led $63,000 in donation initiatives and coordinated $25,000 in grant funding to support local nonprofits

• Directed 60+ associates across departments, driving performance and safety compliance
• Initiated ergonomic improvements and process changes now deployed across multiple facilities
• Led DEI programs and recognition initiatives, enhancing morale and team culture

• Created onboarding guides and SOPs to streamline training, improving new hire productivity by 80%
• Coordinated shift operations to ensure timely fulfillment of service commitments

• Oversaw scheduling and workflow for 60+ associates, balancing workloads for efficiency
• Introduced safety measures and maintained quality standards in a fast-paced environment

• Provided on-the-spot coaching to staff, improving accuracy and productivity
• Assisted in workforce planning and monitored KPIs to drive results

Oversaw daily ramp operations for 15+ flights, ensuring efficient handling of baggage, freight, and crew services.

Enhanced collaboration with airlines to guarantee punctual operations.

• Improved retention and morale by providing consistent training, coaching, and communication.