IDAN DEKEL
Senior Enterprise Account Manager
Miami,FL
Summary
Senior Enterprise Account Manager at Kaseya with a 96% customer renewal rate and a history of doubling portfolio size. Specializes in consultative selling and strategic prospecting, driving growth and enhancing client relationships. Proven ability to implement effective sales strategies and negotiate successful outcomes, resulting in increased client retention and market share. Recognized for high productivity and leadership in sales management, with strong skills in communication and problem-solving.
Overview
18
18
years of professional experience
Work History
FL
Kaseya
Miami
08.2022 - Current
- Promoted from Enterprise Account Manager to Senior Enterprise Account Manager in April 2024.
- Managed $3.5M ARR portfolio, achieving a 96% customer renewal rate.
- Doubled portfolio size, driving growth in high-profile and existing accounts.
- Led senior team of eight during escalated issues and company growth phases.
- Developed account plans and long-term sales pipelines for software and enterprise technology solutions.
- Leveraged consulting selling techniques to identify profitable revenue growth opportunities.
- Achieved 118% average quota attainment in year one, executing daily KPIs and market penetration strategies.
- Collaborated with internal IT departments and MSP executives to streamline integrated solutions.
Maximized revenue and quality through customer management, pricing, retention, and existing and new business growth and managing business operations.Achieved high client satisfaction ratings and reviews (Google 3.7, Yelp 3.5, Facebook 4.4).Hired, scheduled, led, developed, and motivated a team to achieve personal, team, and company goals.
Neo Nails
01.2019 - 08.2022
- Maximized revenue and quality through customer management, pricing, retention, and existing and new business growth and managing business operations.
- Achieved high client satisfaction ratings and reviews (Google 3.7, Yelp 3.5, Facebook 4.4).
- Hired, scheduled, led, developed, and motivated a team to achieve personal, team, and company goals.
Founded and managed a sales team across multiple cities and mentored the team in building relationships.Organized and managed the sales associates' travels, products, accommodations, and P.O.S. access.
Edanology, LLC
01.2014 - 01.2019
- Founded and managed a sales team across multiple cities and mentored the team in building relationships.
- Organized and managed the sales associates' travels, products, accommodations, and P.O.S. access.
Utilized a consultative sales approach to identify customer's wants and needs, then recommended products accordingly. Resolved customer complaints in a professional manner while maintaining high levels of customer service. Generated leads through cold calling techniques.
Cellcom
01.2013 - 01.2014
- Utilized a consultative sales approach to identify customer's wants and needs, then recommended products accordingly.
- Resolved customer complaints in a professional manner while maintaining high levels of customer service.
- Generated leads through cold calling techniques.
Executed customer needs assessments for various account management updates, changes, and diagnostics in a high-volume, customer-facing environment.Generated new customers to the platform for client portfolios by partnering with implementation services.Created SQL from a variable criteria list and qualification spread for net new inbound leads.
FXCM
01.2010 - 01.2013
- Executed customer needs assessments for various account management updates, changes, and diagnostics in a high-volume, customer-facing environment.
- Generated new customers to the platform for client portfolios by partnering with implementation services.
- Created SQL from a variable criteria list and qualification spread for net new inbound leads.
Analyzed signals intelligence data to identify patterns indicating potential hostile activity. Conducted technical surveillance operations, including wiretaps and electronic monitoring. Gathered open source intelligence to support comprehensive analysis. Performed intelligence analysis to detect emerging threats and trends.
IDF Israel
01.2007 - 01.2010
- Analyzed signals intelligence data to identify patterns indicating potential hostile activity.
- Conducted technical surveillance operations, including wiretaps and electronic monitoring.
- Gathered open source intelligence to support comprehensive analysis.
- Performed intelligence analysis to detect emerging threats and trends.
Skills
- Customer success and retention
- Client engagement and collaboration
- Salesforce CRM expertise
- Customer relationship management
- Operational excellence and performance metrics
Sales forecasting and analytics
- Budget management and business development
- Team performance optimization
- Time management in fast-paced environments
- Leadership and communication skills
- Interpersonal communication and rapport building
- Customer success and retention
- Client engagement and collaboration
- Salesforce CRM expertise
- Customer relationship management
- Operational excellence and performance metrics
Sales forecasting and analytics
- Budget management and business development
- Team performance optimization
- Time management in fast-paced environments
- Leadership and communication skills
- Interpersonal communication and rapport building
Affiliations
- playing sports - Tennis, Volleyball and Basketball
Languages
Hebrew
Native/ Bilingual
Spanish
Professional
English
Native/ Bilingual
Arabic
Professional
Timeline
FL - Kaseya
08.2022 - Current
Maximized revenue and quality through customer management, pricing, retention, and existing and new business growth and managing business operations.Achieved high client satisfaction ratings and reviews (Google 3.7, Yelp 3.5, Facebook 4.4).Hired, scheduled, led, developed, and motivated a team to achieve personal, team, and company goals. - Neo Nails
01.2019 - 08.2022
Founded and managed a sales team across multiple cities and mentored the team in building relationships.Organized and managed the sales associates' travels, products, accommodations, and P.O.S. access. - Edanology, LLC
01.2014 - 01.2019
Utilized a consultative sales approach to identify customer's wants and needs, then recommended products accordingly.
Resolved customer complaints in a professional manner while maintaining high levels of customer service.
Generated leads through cold calling techniques.
- Cellcom
01.2013 - 01.2014
Executed customer needs assessments for various account management updates, changes, and diagnostics in a high-volume, customer-facing environment.Generated new customers to the platform for client portfolios by partnering with implementation services.Created SQL from a variable criteria list and qualification spread for net new inbound leads. - FXCM
01.2010 - 01.2013
Analyzed signals intelligence data to identify patterns indicating potential hostile activity.
Conducted technical surveillance operations, including wiretaps and electronic monitoring.
Gathered open source intelligence to support comprehensive analysis.
Performed intelligence analysis to detect emerging threats and trends.
- IDF Israel
01.2007 - 01.2010
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