Idania Campos Mejía
Heredia,Costa Rica
Summary
Proactive and goal-oriented professional with a strong background in logistics and pension administration. Seeking a full-time role that offers professional challenges and allows utilization of strong analytical, effective time management, and problem-solving skills. Known for reliability and adaptability, with the ability to quickly learn and apply new skills. Keen interest in audit topics and eager to contribute to team success while further developing professional skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
USA Pension Administrator - Team Lead
Admin Support Group S.R.L. (Latitude Retirement)
10.2021 - Current
- Conducted thorough reviews of participant data, verifying eligibility requirements for pensions and other benefits. Approximately 100 plans per year.
- Enhanced client satisfaction with timely and accurate pension calculations.
- Managed complex pension cases, ensuring compliance with federal regulations and company policies.
- Streamlined reporting processes by developing automated tools, enabling better tracking of pension plan performance and compliance measures.
Senior Process Executive
Infosys BPO (P&G)
01.2021 - 08.2021
- Implemented robust quality control measures to minimize errors in 98%, reduce rework, and maintain customer satisfaction levels.
- Enhanced process efficiency by streamlining workflows and implementing automation strategies.
- Trained junior team members in technical skills and industry best practices, fostering a culture of learning and growth.
- Generated monthly metric reports, interpreted results and developed processes and solutions.
Customer Process Executive
Infosys BPO (P&G)
09.2019 - 12.2020
- Control and management of logistics and supply chain, focusing on product delivery.
- Answered approximately 30 telephone or online requests per day and completed interactions quickly to meet productivity goals.
- Investigated basic issues and escalated more complicated concerns.
- Boosted customer satisfaction, responding promptly to inquiries and resolving issues efficiently.
Research Assistant
University of Granada, Spain
12.2015 - 03.2016
- Collaboration in the Department of Quantitative Methods
- Conducted literature reviews to support hypothesis development and identify gaps in existing knowledge.
Education
Bachelor's Degree - Business Administration with Emphasis in Financial Management
National University
Heredia, H11-2019
International Exchange - ERASMUS Mundus Amidila Program
University of Granada
Granada, SP07-2016
Skills
- Financial Analysis
- Advanced Excel
- Logistics and Operations Management
- Process Improvement
- Teamwork
- Effective Communication
- Problem-solving aptitude
- Critical Thinking
- Multitasking Abilities
- Time management abilities
- Adaptability
Certification
- QKA-1 (part of Qualified 401(k) Administrator), ASSPA - 2024
- Manager in Neuromarketing for Cooperatives, Costa Rica Institute of Technology - 2018
- Excel for Finance, National University - 2016
Highlightedprojects
- Participation in the 'Tutoring' project for education in indigenous areas.
- Surveys for the National Institute of Statistic and Census (INEC) in 2013-2015.
- Representation in World Bank meetings on indigenous education (PPIQ).
Hobbies and Interests
I am passionate about continuous education and the development of indigenous populations. I believe in transparency, order, and creativity as fundamental pillars for professional and personal success.
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
USA Pension Administrator - Team Lead
Admin Support Group S.R.L. (Latitude Retirement)
10.2021 - Current
Senior Process Executive
Infosys BPO (P&G)
01.2021 - 08.2021
Customer Process Executive
Infosys BPO (P&G)
09.2019 - 12.2020
Research Assistant
University of Granada, Spain
12.2015 - 03.2016
- QKA-1 (Qualified 401(k) Administrator), ASSPA, 2024
- Manager in Neuromarketing for Cooperatives, Costa Rica Institute of Technology, 2018
- Excel for Finance, National University, 2016
Bachelor's Degree - Business Administration with Emphasis in Financial Management
National University
International Exchange - ERASMUS Mundus Amidila Program
University of Granada
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