IDANIA RAMIREZ

• Work closely with patients, families & Health Care Providers to case manage all steps required to gain access to therapy.
• Maintained relationship with patients and physicians to ensure ongoing compliance with therapy.
• Acts as the liaison with medical offices.
• Work with Specialty Pharmacy to ensure patients receive their medication on a weekly basis.
• Work with nurses to set up injection training for patients and clinical education.
• Responsible for maintaining case history for all assigned patients in the CRM system.
• Answer patient and medical office inquiries, and resolve customer problems.
• Provide ongoing persistency and compliance support by making regular calls to patient/families.
• Manage patient assistance requests and work with partners to process applications
• Help locate site of care of patients. Infusion center or home infusion.

• Work closely with patients, families, and health care providers to case-manage all steps required to gain access to therapy.
• Maintained relationship with patients and physicians to ensure ongoing compliance with therapy.
• Acts as the liaison with medical offices.
• Work with Specialty Pharmacy to ensure patients receive their medication on a weekly basis. Counsel patient/family on Natpara Special Use Program requirements.
• Work with nurses to set up injection training for patients.
• Responsible for maintaining case history for all assigned patients in the CRM system. Answer patient and medical office inquiries and resolve customer problems. Provide ongoing persistency and compliance support by making regular calls to

patient/families.

• Manage patient assistance requests and work with partners to process applications Provide back-up coverage for other Case Managers.
• Natpara SUP PEP trainer.
• REMs certification training.

• Work closely with patients, families & Health Care Providers to case manage all steps required to gain access to therapy.
• Initiated and facilitated benefit verification process with HUB Vendor, necessary for co-pay enrollment.
• Educates patients, caregivers, family members, health care providers, and others regarding limitations, including requirements necessary to initiate and maintain treatment,
• Creates new cases and maintain case history in CRM system
• Counsels patients and medical professionals, interpreting their specific needs and providing friendly, professional and well-informed answers to their questions
• Effectively troubleshoot access/reimbursement issues surrounding co-pay enrollment, consistent with Program Eligibility Criteria
• Conducted coordinated patient outreach to assess ongoing access/reimbursement issues impacting complex patient treatment regimens.