Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Idania Ramos

Hialeah

Summary

Customer service professional with over three years of experience in fast-paced food service environments. Skilled in handling payments, refunds, and transmittals, as well as maintaining accurate records and inventory. Experienced in POS systems, training staff, preparing schedules, and performing office tasks such as emails, printing, and document handling. Proficient in Microsoft Word, Excel, and PowerPoint. Recognized for problem-solving, following directives, and providing excellent service to the public. Committed to delivering exceptional hospitality and resolving customer issues effectively.

Overview

4
4
years of professional experience

Work History

Crew Member / Cashier

Burger King Grove Bay Hospitality Franchise
06.2023 - Current
  • Took customer orders, handled cashier functions, and issued receipts, refunds, and change.
  • Prepared and packaged meals, beverages, and special items while following safety and sanitation standards.
  • Restocked customer and crew areas, rotated stock, and maintained a clean environment.
  • Guided guests through menus, taught customers how to use self-service kiosks, and delivered welcoming service.
  • Trained new employees on the POS system, food preparation, and customer service.
  • Assisted with office tasks including emails, printing, issuing floor guides, and handling change requests.

Volunteer

Milam K-8 Center
12.2022 - 07.2023
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Used strong interpersonal communication skills to convey information to others.
  • Collected and recorded aftercare payments from parents.
  • Communicated with parents in person, by phone, and by email.
  • Assisted with attendance records, scheduling, and program data entry.
  • Followed school procedures and supported staff with daily operations.

Cashier / Crew Member

McDonald's Menendez Franchise
05.2021 - 02.2023
  • Greeted customers entering the store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated the POS system to process cash, credit, and manual card payments.
  • Closed registers, balanced money, and prepared daily transmittals.
  • Processed refunds, vouchers, and credits while resolving customer issues.
  • Assisted with scheduling, inventory counts, and supply restocking.
  • Followed company directives and procedures in all tasks.

Education

High School Diploma -

Mater Academy Middle High School
Hialeah Gardens, FL

Skills

  • Teamwork and collaboration
  • Problem-solving
  • Clear communication
  • Attention to detail
  • Customer engagement
  • Flexible schedule
  • Integrity and honesty
  • Safety awareness
  • Basic math
  • Verbal and written communication
  • Resilience and persistence
  • Hospitality service expertise
  • Multitasking and organization
  • Time management
  • Customer Service & Complaint Resolution
  • POS System Operation & Manual Card Entry
  • Register Closing, Cash Handling & Transmittals
  • Refunds, Vouchers, Credits & Receipts
  • Scheduling, Training & Staff Support
  • Inventory Control & Restocking
  • Microsoft Word, Excel, PowerPoint, Outlook
  • Emails, Printing & Office Support Tasks
  • Food Preparation & Safety Procedures
  • Following Directives & Problem Solving

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Crew Member / Cashier

Burger King Grove Bay Hospitality Franchise
06.2023 - Current

Volunteer

Milam K-8 Center
12.2022 - 07.2023

Cashier / Crew Member

McDonald's Menendez Franchise
05.2021 - 02.2023

High School Diploma -

Mater Academy Middle High School

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