Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Idania Troche Montes

Idania Troche Montes

Miami,FL

Summary

Dynamic cashier with proven expertise in cash handling and exceptional customer service at Winn Dixie Supermarket. Recognized for building strong customer relationships and enhancing satisfaction through effective conflict resolution. Demonstrated reliability and teamwork, contributing to a clean, efficient store environment while consistently meeting sales targets.

Trabajadora minorista profesional con sólida experiencia y preparación para este rol. Experto en el manejo de transacciones, brindar un servicio al cliente excepcional y mantener un espacio de trabajo limpio y organizado. Fuerte enfoque en el trabajo en equipo y la adaptación a las necesidades cambiantes para lograr resultados. Confiable, eficiente y capaz de construir relaciones positivas con los clientes.

aRetail woker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.

Overview

9
9
years of professional experience

Work History

Cashier

Winn Dixie Supermarket
01.2022 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Processed refunds and exchanges in accordance with company policy.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.

Cashier

BJ’s
01.2020 - 12.2021
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Answered questions about store policies and addressed customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Developed rapport and fostered brand loyalty by offering personalized service.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Implemented loss prevention strategies, reducing instances of theft at checkout.

Cashier

Dollar Tree Stores
01.2017 - 12.2020
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Set up new sales displays each week with fresh merchandise.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Education

Associate of Applied Science - Contabilidad

Estanislao Gutierres Fleites
Cuba
06-1979

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cash handling
  • Time management skills
  • Team collaboration
  • Customer service excellence
  • Money handling
  • Reliability and punctuality
  • Cash handling and management
  • Customer relations
  • Cash register operation
  • Written and verbal communication
  • Order taking
  • Professionalism and courtesy
  • Cash management
  • Cash register systems
  • Cash handling expertise
  • Payment processing
  • Product restocking
  • Conflict resolution
  • Product knowledge
  • Refunds and exchanges
  • Issue resolution
  • Complex Problem-solving

Languages

Spanish
Native or Bilingual

Timeline

Cashier

Winn Dixie Supermarket
01.2022 - Current

Cashier

BJ’s
01.2020 - 12.2021

Cashier

Dollar Tree Stores
01.2017 - 12.2020

Associate of Applied Science - Contabilidad

Estanislao Gutierres Fleites

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