Summary
Overview
Work History
Education
Skills
Timeline
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Idanis Orduna

Hialeah Gardens, Florida, United States,Florida

Summary

Competent and dedicated Duty Manager effective at handling ground operations in fast-paced, high-volume environments. Experienced and skilled in managing people, ramp duties. Excel in time management with strong organizational and problem solving skills . Offering five years of experience and dedication to aviation operations success.

Overview

7
7
years of professional experience

Work History

Duty Manager

Menzies Aviation
12.2023 - Current
  • Manage 70 employees total.
  • Responsible for employee development, productivity, and safety policy compliance.
  • Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Coordinated staff training sessions on new systems or procedures, fostering continuous learning among team members.
  • Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
  • Handle scheduling and daily operational needs.
  • Work closely with upper management, ramp agents, leads, and passenger service.
  • Provide help where needed, cabin service, loading/off loading, services to provide optimal services.
  • Certified OJT trainer.
  • Handle disciplinary actions when needed.
  • Reports: Daily shift, delays, incidents/accidents.
  • Shift briefings at the start of the shift.
  • Implemented cost-saving measures to enhance profitability and align with budget.


Line Service Supervisor

Signature Flight Support, BBA Aviation
03.2023 - 12.2023
  • Managed efficiently 30 employees per shift.
  • Reduced aircraft turnaround time through effective delegation of responsibilities to line service technicians.
  • Established strong working relationships with airport management, fostering a positive environment for collaboration.
  • Conducted regular performance evaluations for line service technicians, providing constructive feedback and opportunities for growth.
  • Implement ways to improve company operations overall.
  • Daily shift briefings regarding expectations for the day with teams.
  • Responsible for day-to-day ramp operation and goals.
  • Dealt with ground operations and handling.
  • Handle disciplinary actions as needed, coach, train, correct and instruct personnel for better performance.
  • Certified tower, fueler and QC.
  • Certified OJT trainer.
  • Worked with Air Force 2 operations twice including United States Secret Service
  • Active AOA License
  • Ability to work under pressure and be a problem solver
  • Passionate and outgoing
  • Organized and plan accordingly
  • Review data on incoming flights scheduled and estimated times of arrivals, quick turns and departures
  • Ensure operation runs smooth and with sense of urgency to reduce wasted time while increasing productivity
  • Safety is the most important aspect
  • Goal-oriented, determined, and driven to succeed with a coachable mentality
  • Passion for helping others and making a difference
  • Enjoy giving recognition for hard work
  • Self-motivated individual, always seeking growth.

Operations Supervisor

World Atlantic Airlines
02.2022 - 03.2023
  • Responsible for overseeing and ensuring day-to-day flight operations.
  • I ensure the leads and coordinators are prepared for their operations with equipment and personnel ahead of time to provide the best service without default of equipment missing or failing once the operation has started.
  • Constant communication with different departments, with continuous proactivity.
  • Responsible for entire operational needs.
  • Excel on time management.
  • Ability to organize and perform multiple assignments in a high stress environment.
  • Proven ability to lead and manage the activities of a diverse work force.
  • Leadership quality.
  • Supervise ramp activities such as: Fueling, loading, cleaning, and push back of aircrafts.
  • Coordinate procedures to ensure aircraft are being serviced on time to avoid delays.
  • Work closely with dispatch, stations and maintenance Control.
  • Maintain a positive attitude always to motivate others to do the same.
  • Licensed AOA driver Miami-Dade + 3 years of experience.
  • Efficiently able to work and ensure safety for both myself and my team on duty
  • Comply with FDA regulations
  • Attention to detail and high level of accuracy
  • Ability to manage priorities and workflow
  • Certified Ground Security Coordinator and Screener
  • The largest aircraft towed 757 Boeing
  • Additional responsibility: Stations/Loadmaster, and Trip auditor
  • Windows + ADP
  • Heavy line service work
  • Very versatile
  • Reliable, responsible, dependable, fulfill obligations.

Ramp/Line Service Supervisor

Signature Flight Support, BBA Aviation
01.2021 - 02.2022
  • Daily manage ramp operation for private aviation such as fueling, tow movements, fuel inventory and QC’s
  • Supervise all movements and ramp layout conducted throughout the shift
  • Resolve conflicts
  • Certified: fueler, tower, QCs, receiving loads, GPU, marshaling
  • Maintain a safety and fast paced environment to provide the best services to all aircraft
  • Responsible for closing all inventory on fuel loads and fuel truck sheets every night
  • Experienced: Fueling JET-A / Avgas aircraft’s, towing aircrafts from C-172 to Global 7500s
  • Manage around an average of 10-15 employees per shift, informing them of what their daily task will be and what they will be needing to do daily
  • Safety/ Time management is my most applied tool
  • Familiarized with FAA, TSA, CBP regulations, standard security programs: OSHA/DERM/HAZMAT
  • Making sure all-important information is passed down to the next shift to ensure everything gets done on time such as early departures for the next day
  • Handle safety, inventory reports, and disciplinary actions when needed
  • Experienced driving fuel trucks max capacity: 7000 gal Jet A / 1000 gal Avgas 100LL
  • Comply with FDA regulations
  • Heavy line service work
  • Managed efficient teams of up to 25 employees.

Cabin Service Supervisor

Eulen America
12.2019 - 12.2020
  • Managed 60 employees per shift/ crew scheduling.
  • Handled employee scheduling, (delay, accident, etc.) reports, and disciplinary actions.
  • Supervised ramp activity to ensure crews were conducting proper security and cleaning on aircrafts.
  • Drove to different gates to conduct security / audits.
  • Resolved conflicts when needed.
  • Developed an efficient office system.
  • Used computer program DECS for RGG’s, American Airlines Application, and Microsoft Office.
  • Worked strictly with American Airlines.
  • Time management is key, amongst my duties was to ensure we avoided delays by making the best out of our time management and resources
  • Along with following safety protocols to avoid injuries or fines by Miami-Dade
  • Followed federal aviation regulations
  • Company Issued Driver’s License to drive on AOA Non-Movement Area
  • Dispatcher for cabin service
  • Dispatched multiple crews to various aircrafts based on priority of departure time to ensure aircrafts were cleaned on time to avoid delays
  • Regularly stood and walked
  • Great organizational and communication skills
  • Able to work in various weather conditions such as rain, and Hot/Cold Temperatures
  • Tactful, courteous, and conscience of client needs
  • Practiced high level of confidentiality
  • Control Center Operator.
  • Managed accurate and efficient unit paperwork and current personnel files.
  • Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
  • Managed in-flight inventory effectively to minimize waste and maximize availability of amenities for passengers.

Eye Technician

America's Best Contact And Eyeglasses
04.2017 - 12.2019
  • Worked closely with insurance companies to process claims accurately and expedite reimbursements for patients.
  • Promoted preventative eye care practices among patients by sharing relevant information on healthy habits for optimal vision maintenance over time.
  • Collected pertinent data and calculations to aid physician in interpreting results.
  • Measured patients eye pressure, vision, and looked for any health issues related such as glaucoma, cataract.

Education

Bachelor of Arts in Interdisciplinary Studies - Interdisciplinary Studies

Florida International University
Miami, FL
04.2019

Associates of Arts Degree in Business Administration -

Dade College
Miami, FL
01.2015

Skills

  • Communication Skills
  • Familiarized FAA Regulations
  • Multilingual- English and Spanish, fluent
  • Aviation Management
  • Leadership
  • Operations Management
  • Administrative Experience
  • Time management
  • Supervising experience
  • Teamwork and Collaboration
  • Staff Training
  • Goal-Oriented

Timeline

Duty Manager

Menzies Aviation
12.2023 - Current

Line Service Supervisor

Signature Flight Support, BBA Aviation
03.2023 - 12.2023

Operations Supervisor

World Atlantic Airlines
02.2022 - 03.2023

Ramp/Line Service Supervisor

Signature Flight Support, BBA Aviation
01.2021 - 02.2022

Cabin Service Supervisor

Eulen America
12.2019 - 12.2020

Eye Technician

America's Best Contact And Eyeglasses
04.2017 - 12.2019

Bachelor of Arts in Interdisciplinary Studies - Interdisciplinary Studies

Florida International University

Associates of Arts Degree in Business Administration -

Dade College

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Idanis Orduna