IDANISE JULES
Groveland,FL
Summary
Dynamic Community Director with a background in overseeing diverse communities and designing engaging programs. Strengths include strong leadership, strategic planning, and conflict resolution skills. With extensive industry experience and tenant relations. Proven track record in strategic operational planning and financial management, enhancing resident satisfaction and streamlining services. Adept at cross-functional leadership and fostering team collaboration to achieve organizational goals.
Previous impact includes improving community engagement through innovative programming, and fostering positive relationships among residents. Demonstrated ability to cultivate an inclusive environment that promotes collaboration and respect.
Overview
19
19
years of professional experience
Work History
Community Director
Highmark Residential
Orlando, FL
09.2022 - Current
- Manage and oversee the operations, maintenance, and administration of properties.
- Compile and convey operational and financial data to the regional manager.
- Manage day-to-day activities involving tenants, subcontractors, and property management.
- Oversee daily operations, maintenance, and administration of various properties.
- Developing and implementing strategies for increasing engagement within the community.
- Communicate with vendors regarding orders, deliveries, and invoices.
- Improve quality of life for residents by directing repairs and managing ongoing facility maintenance.
- Manage overall tenant relations, promote tenant satisfaction, and streamline service delivery.
- Developing budgets based on projected costs associated with running programs or initiatives within the community.
- Prepare detailed budgets and financial reports for properties.
- Leading and managing the community team, ensuring that all members are working together to achieve goals.
PROPERTY MANAGER
Picerne Realty Groups
01.2014 - 09.2022
- Manage the functions of a team within a property while maintaining standards of excellence for processes, methods, and personnel.
- Prepared detailed budgets and financial reports for properties.
- Conduct site inspections regularly, identify deficiencies, and provide recommendations and action plans to improve the property.
- Interview, select, recommend, hire, train, and schedule assigned staff to ensure proper coverage and staffing levels.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Participated in industry conferences and events in order to stay abreast of new technologies related to property management practices.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Developed marketing plans to promote vacant units through various channels such as online listings or print media ads.
- Built relationships with service vendors and submitted associated billing statements.
CUSTOMER SERVICE REPRESENTATIVE | SUPERVISOR
Summer Bay Resort
01.2006 - 01.2014
- Provided customer service by greeting and assisting customers, including responding to customer inquiries and complaints.
- Directed and supervised employee engagement in sales, inventory taking, reconciling cash receipts, and customer services.
- Created weekly and monthly reports summarizing key performance indicators for management review.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer complaints or answered customers' questions.
- Interpreted and explained work procedures and policies to brief staff.
Education
MBA - Health Care Administration
UNIVERSITY OF PHOENIX
01.2014
B.S. - International Business
EVEREST UNIVERSITY
Orlando, FL01.2009
A.S. - Business Management & Finance
EVEREST UNIVERSITY
Orlando, FL01.2007
Skills
- Property Management
- Coaching & Training
- Project Management
- Portfolio management
- Legal Procedures
- Training & Development
- Account Management
- Finance Management & Cost Control
- Productivity Improvement
- Regulatory Compliance
- Cross-functional Team Management
- Strategic Operational Planning
- Client Relationship Management
- Cross-Functional Leadership
- Asset Management
- Report & Presentation
- Contract Negotiation
- Teamwork and Collaboration
- Business Analytics
- Research & Market Analysis
- Excellent Communication Strategy
References
- Dina Dorestain, Paralegal, (239) 867-7132, info@thedorestangroup.com
- Carol Cook, Property Manager, 407-222-3506, carolcook52404@mac.com
- Tony Salinas, Property Manager, (321) 276-5373, tony.salinas@picernefl.com
Timeline
Community Director
Highmark Residential
09.2022 - Current
PROPERTY MANAGER
Picerne Realty Groups
01.2014 - 09.2022
CUSTOMER SERVICE REPRESENTATIVE | SUPERVISOR
Summer Bay Resort
01.2006 - 01.2014
MBA - Health Care Administration
UNIVERSITY OF PHOENIX
B.S. - International Business
EVEREST UNIVERSITY
A.S. - Business Management & Finance
EVEREST UNIVERSITY
Similar Profiles
Alexander BridgesAlexander Bridges
Groundskeeper at Highmark ResidentialGroundskeeper at Highmark Residential
James DennisJames Dennis
Maintenance Technician at Highmark ResidentialMaintenance Technician at Highmark Residential
Paige SheffieldPaige Sheffield
Property Manager at HIghmark ResidentialProperty Manager at HIghmark Residential