IDA SURYA PRAMANA
Indianapolis,IN
Overview
1
1
year of professional experience
Work History
Server
High Velocity
Indianapolis, IN
01.2023 - 01.2024
- Created a welcoming, positive and friendly to the customers.
- Presented menus and answered questions regarding items.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Explained menu items, describing ingredients and cooking methods upon request.
Host
OP Italian
Indianapolis, IN
01.2023 - 01.2024
- Greeted customers, answered questions and recommended specials to increase profits.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Took reservations from patrons by phone or online.
- Collected reservation information and communicated updates to guests via mobile device or in-person.
- Answered telephone to provide dining information and take reservations.
Server
Japanese Restaurant
Indianapolis, IN
01.2023 - 01.2024
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Explained menu items, describing ingredients and cooking methods upon request.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
Food Runner /Lead Busser
High Velocity
Indianapolis, IN
01.2023 - 01.2024
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Double-checked meals placed in window against customer tickets for accuracy.
- Maintained table settings by removing courses, replacing utensils, and refilling beverages.
- Cleaned and sanitized work areas throughout shift including counter tops, floors, equipment.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Wiped down tables after each seating to prepare for next customers.
- Carried food, dishes, trays or silverware from kitchens or supply departments to serving counters.
Education
Internship -
Hotel Management
JW Marriott Indianapolis01-2023
DIPLOMA - Hospitality Industry
Elizabeth International
Bali, IndonesiaSkills
- Customer Service
- Leadership
- Time Management
- Team Player
- Fast Learning
- Hospitable
Timeline
Server
High Velocity
01.2023 - 01.2024
Host
OP Italian
01.2023 - 01.2024
Server
Japanese Restaurant
01.2023 - 01.2024
Food Runner /Lead Busser
High Velocity
01.2023 - 01.2024
Internship -
Hotel Management
DIPLOMA - Hospitality Industry
Elizabeth International