Idayat Adetoro
Upper Marlboro ,MD
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals.
Overview
5
5
years of professional experience
Work History
Physical Therapist Technician
Active Life & Sports Physical Therapy
Perry Hall, MD
02.2025 - Current
- Ensured timely completion of tasks by managing multiple responsibilities, including equipment setup and clean-up after therapy sessions.
- Adapted therapy sessions and exercises according to patient progress and limitations.
- Prepared patients to meet with physical therapists.
- Documented each patient case with updates in computer system.
Front Desk Receptionist
Coppin State University
Baltimore, MD
08.2024 - Current
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Assisted with the implementation of security protocols in the residence halls.
- Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
- Responded to inquiries and directed visitors in a professional manner.
Warehouse Worker
Amazon
Upper Marlboro, MD
01.2023 - 12.2023
- Operated scanners, computers, and other equipment to track orders.
- Staged and sorted multiple types of products for loading.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
Customer Service Representative
Royal Farms
Upper Marlboro, MD
06.2021 - 08.2023
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Prepared food items according to recipes and instructions.
- Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
Team Member
Popeye's Restaurants
Capitol Heights, MD
01.2023 - 05.2023
- Assisted customers with product selection and ordering process.
- Provided customer service support to ensure satisfaction.
- Operated cash registers to process payments from customers.
- Maintained a clean and organized work area throughout shift.
Overnight Stocker
Dollar Tree
Largo, MD
07.2022 - 12.2022
- Stocking and reorganizing shelves & unload trucks.
- Organized shelves, racks and bins to ensure product availability.
- Received and stocked merchandise in a timely manner.
- Assisted customers with locating items, retrieving merchandise from stockroom shelves and providing information on products.
Cashier/Customer Service
BJ's Wholesale Club
Capitol Heights, MD
09.2021 - 04.2022
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Resolved customer complaints in a professional manner.
- Assisted customers with locating merchandise within the store.
Team Member
Five Guys
Capitol Heights, MD
08.2021 - 09.2021
- Assisted customers with product selection and ordering process.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Operated cash registers to process payments from customers.
- Maintained a clean and organized work area throughout shift.
- Answered phone calls regarding inquiries about products or services.
Swim Instructor
Dolphin U swim school
Watkins Park, MD
02.2020 - 12.2020
- Teaching not only swim skills but life lessons, Cleaning stations, Organizing equipment, and Teaching kids.
- Ensured that swimmers followed pool rules and regulations at all times.
- Updated records of attendance, skill levels achieved and other relevant information for each student.
- Communicated regularly with parents or guardians regarding their child's progress in swimming lessons.
Crew Member
Six Flags Magic Mountain, Six Flags America
Bowie, MD
07.2020 - 12.2020
- Ensured safety of guests by enforcing ride and park policies.
- Assisted with loading, unloading, and securing passengers on rides.
- Maintained cleanliness of rides and surrounding area.
- Provided customer service to guests in a friendly manner.
- Reported any mechanical or operational issues to maintenance staff promptly.
Education
Bachelor of Science - Nursing
Coppin State University - Baltimore, MD
Baltimore, MD12-2027
Skills
- Swimming (3 years)
- Food Service (2 years)
- Cashiering (3 years)
- Order Picking (2 years)
- Leadership
- Active Listening
- In-Store Support
- Critical Thinking
- Customer Service
- Order Processing
- Cleaning and Sanitation
- Food Preparation
Timeline
Physical Therapist Technician
Active Life & Sports Physical Therapy
02.2025 - Current
Front Desk Receptionist
Coppin State University
08.2024 - Current
Warehouse Worker
Amazon
01.2023 - 12.2023
Team Member
Popeye's Restaurants
01.2023 - 05.2023
Overnight Stocker
Dollar Tree
07.2022 - 12.2022
Cashier/Customer Service
BJ's Wholesale Club
09.2021 - 04.2022
Team Member
Five Guys
08.2021 - 09.2021
Customer Service Representative
Royal Farms
06.2021 - 08.2023
Crew Member
Six Flags Magic Mountain, Six Flags America
07.2020 - 12.2020
Swim Instructor
Dolphin U swim school
02.2020 - 12.2020
Bachelor of Science - Nursing
Coppin State University - Baltimore, MD