Ideliz Cotto
Wimauma
Summary
Experienced team lead with a proven ability to utilize effective communication to motivate and guide teams. Demonstrates a strong track record of implementing strategies that drive enhanced team performance, productivity, and collaboration. Skilled at fostering an environment of growth and accountability, while consistently achieving team goals and business objectives.
Overview
1
1
year of professional experience
Work History
Restaurant Hostess
STK
11.2024 - 01.2025
- Improved customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced staff morale through regular feedback sessions, recognition programs, and team-building activities.
- Trained new employees on restaurant policies, procedures, and standards of service excellence to maintain consistency across the team.
- Led pre-shift meetings discussing daily goals, special requests or reservations ensuring smooth operations throughout service hours.
- Promoted a positive work atmosphere by proactively resolving conflicts within the team through mediation and clear communication.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Lead Barista
Verdanza Hotel
04.2024 - 11.2024
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
- Mentored new staff members on proper techniques for espresso preparation and milk steaming, ensuring high-quality beverages.
- Contributed to the establishment''s reputation for high-quality service by consistently exceeding customer expectations and maintaining a strong knowledge of menu offerings.
- Optimized workflow processes for faster order completion, decreasing wait times for customers.
- Conducted regular equipment maintenance checks to prevent breakdowns, ensuring uninterrupted service during peak hours.
- Operated espresso machines and commercial coffee brewers to create beverages.
Education
Bachelor of Arts - Architecture
University of Puerto Rico
Rio Piedras, SJ06-2026
High School Diploma -
Gilberto Concepciom De Gracia
Carolina, PR06-2021
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Team supervision
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
French
Limited Working
Timeline
Restaurant Hostess
STK
11.2024 - 01.2025
Lead Barista
Verdanza Hotel
04.2024 - 11.2024
Bachelor of Arts - Architecture
University of Puerto Rico
High School Diploma -
Gilberto Concepciom De Gracia
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