Summary
Overview
Work History
Education
Skills
Timeline
Generic

IDELLA SMALL

Wichita,KS

Summary

Possessing excellent communication skills and positive attitude, combines deep understanding of customer needs with proficiency in active listening and problem-solving. Familiar with conflict resolution and CRM software, dedicated to enhancing customer satisfaction and loyalty. Ready to make significant contributions by creating meaningful customer interactions and fostering long-term relationships. Offering strong foundation in effective communication and problem-solving, eager to excel in customer-focused environment. Brings passion for helping others and quick ability to learn industry-specific tools and techniques. Ready to use and develop communication and problem-solving skills in management role.

Overview

17
17
years of professional experience

Work History

OEM Production Customer Service

Spirit Aerosystems
02.2024 - Current
  • Liaison between SCM and External suppliers- I process all raw material, standards, and parts that suppliers need to complete their work for Spirit. I manage the quoting between the buyers and suppliers and process the orders that are received via SAP. In this system I provide the suppliers with the lead time, pricing and manage all communication between both parties.
  • Represents company to Boeing by providing answers on product-related questions, traces lost shipments, interprets and clarifies customer orders for the shipping department. Takes orders over the phone and manage web based ordering, confers with management regarding customer credits, returns goods for credit identifies quality assurance complaints and writes price differentials on mail orders. Authority to approve allocation of stock within the negotiated contract terms or the organizational defined parameters, verify & provide special price quotations and bids, pricing allowances, deductions and adjustments. Authority to access production systems for managing customer sales orders & suppliers through inventory systems. Responsibilities require internal coordination of contract administration, purchasing, engineering, quality assurance, traffic, and warehousing. Negotiates lead times with suppliers and manages schedules for timely delivery.

Daycare Director

Rockybu Daycare
09.2016 - 01.2024
  • Developed and facilitated marketing and communications plans to drive program growth.
  • Brought center into full compliance with licensing and safety regulations for fire and disaster preparedness, Department of Public Health codes and USDA nutritional guidelines.
  • Allocated funds and approved purchases to pay for program staff, supplies, and equipment.
  • Managed administrative tasks such as record-keeping, billing, and reporting to ensure efficient operation of the daycare center.
  • Streamlined daycare operations through effective scheduling, staff management, and budget control.

Receptionist

Oakcrest Pet Hospital
10.2012 - 11.2016
  • Used clerical abilities to support needs of office staff and administrative team members.
  • Served as first point of contact for new and returning visitors.
  • Prioritized workload independently to reliably meet deadlines.
  • Followed established procedures to protect sensitive and confidential information from unauthorized release.
  • Operated POS system, processed transactions and issued receipts.

Senior Pharmacy Technician

Salyer's Neighborhood Pharmacy
05.2010 - 09.2012
  • Developed strong relationships with pharmacy patrons to cultivate customer loyalty.
  • Processed medical insurance claim forms and electronic transmissions to obtain payments for orders.
  • Prevented errors and maintained data security by reviewing and verifying written and digital prescriptions.
  • Priced stock, shelved merchandise, and changed signage to reflect current sales information.
  • Safeguarded customer privacy through strict compliance with HIPAA protocols.

Assistant Store Manager

Kirkland's Home Decor
06.2007 - 04.2010
  • Established customer relationships to generate more business, maintain store profitability, and expand brand loyalty.
  • Evaluated employee skills, built staff teams, and executed performance reviews.
  • Communicated priorities and sales-driving information to store staff to maximize business opportunities
  • Monitored store inventories and ordered new products and equipment to prevent shortages
  • Trained employees on store policies, sales techniques, and new procedures
  • Liaised between employees and management by communicating company information, strategies, and concerns
  • Collaborated with store manager to develop game plans to maximize sales and drive consistent performance
  • Oversaw daily operations with a practiced eye, focusing on efficiency, team collaboration, and process improvements
  • Resolved problems, provided open communication and recommended discipline and terminations.
  • Truck manager: In charge of coordinating shipments to and from store for Merchandise events/ promotions. Designated a team to unload and stage sales floor.

Education

BACHELOR OF SCIENCE: NURSING -

Butler Community College
El dorado, KS
05.2025

Certified Associate in Project Management - Project Management

Project Managment Institute
Wichita
02.2025

Skills

  • Managed and directed materials for administrative, operational and customer-related processes Analyzed data to develop and deploy strategies to enabling growth, improving costs and driving performance Led multi-functional team to improve compliance, drive cost control and maintain on-time service delivery Set schedules and assigned work to effectively handle different demand levels

Timeline

OEM Production Customer Service

Spirit Aerosystems
02.2024 - Current

Daycare Director

Rockybu Daycare
09.2016 - 01.2024

Receptionist

Oakcrest Pet Hospital
10.2012 - 11.2016

Senior Pharmacy Technician

Salyer's Neighborhood Pharmacy
05.2010 - 09.2012

Assistant Store Manager

Kirkland's Home Decor
06.2007 - 04.2010

BACHELOR OF SCIENCE: NURSING -

Butler Community College

Certified Associate in Project Management - Project Management

Project Managment Institute

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