Provide my customer service, security, and safety with the intention of applying my experience as a hostess. Enjoying every detail, day by day, and having the opportunity to acquire new knowledge. Those are my goals. I'm a happy, observant, detail-oriented, polite, and very determined person. A flexible, hard worker, ready to contribute to team success, offering many years of experience and therapeutic knowledge. Seeking new position with opportunity to offer exceptional customer service.
Hi, I’m
IDELMA CAROLINA E. GONZÁLEZ FERRERÍN
Flight Attendant
Punta Gorda,FL
Summary
Overview
24
years of professional experience
1
Certification
Work History
Aerolineas ArgentinasBuenos Aires
Flight Attendant
12.2020 - 10.2024
Job overview
- Cooperated with pilots and crew members while performing duties on board the plane.
- Adhered to company policies regarding security measures and protocol at all times.
- Monitored cabin environment throughout flight, checking seatbelts and ensuring passenger comfort.
- Provided assistance to disabled passengers when necessary.
- Performed pre-flight checks on the aircraft's interior components such as exit doors and lavatories.
- Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
- Greeted passengers, answered questions, and directed them to their seats.
- Provided safety instructions to passengers prior to takeoff and landing.
- Responded to medical emergencies as needed during flights.
- Inspected aircraft cabin before each flight to ensure it was clean and safe for passengers.
- Delivered onboard customer service including food and beverage service.
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Reported any incidents or irregularities regarding the aircraft or its equipment to the captain immediately.
- Assisted passengers with stowing carry-on luggage in overhead compartments.
- Anticipated needs of passengers to enhance comfort and promote enjoyable flight.
- Participated in pre-flight briefings to discuss flight details, weather and service plans.
- Kept cabin neat, clean and professional in appearance.
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Took measures during unusual conditions to maximize safety of customers and crew.
- Special flights, executive charter services contracted by FIFA on Embraer 190 and other tourism companies, such as Viking Cruises on Boeing 737-738 series.
Austral Lineas Aereas Buenos Aires
Flight Attendant
03.2011 - 12.2020
Job overview
- Cooperated with pilots and crew members while performing duties on board the plane.
- Assisted passengers with stowing carry-on luggage in overhead compartments.
- Anticipated needs of passengers to enhance comfort and promote enjoyable flight.
- Participated in pre-flight briefings to discuss flight details, weather and service plans.
- Kept cabin neat, clean and professional in appearance.
- Monitored cabin environment throughout flight, checking seatbelts and ensuring passenger comfort.
- Provided assistance to disabled passengers when necessary.
- Performed pre-flight checks on the aircraft's interior components such as exit doors and lavatories.
- Adhered to company policies regarding security measures and protocol at all times.
- Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
- Greeted passengers, answered questions, and directed them to their seats.
- Provided safety instructions to passengers prior to takeoff and landing.
- Responded to medical emergencies as needed during flights.
- Inspected aircraft cabin before each flight to ensure it was clean and safe for passengers.
- Delivered onboard customer service including food and beverage service.
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Reported any incidents or irregularities regarding the aircraft or its equipment to the captain immediately.
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Took measures during unusual conditions to maximize safety of customers and crew.
- Special Flights with glassware, executive charters services contracted by FIFA on Embraer 190.
General Directorate of Labor Protection of CABABuenos Aires
Administrative Tecnical Assitant
10.2008 - 11.2010
Job overview
- Provided administrative assistance to attorneys including creating spreadsheets to track information related to cases.
- Distribution of files and processing.
- Provided administrative assistance to the General Manager in preparing documents such as memos, emails, letters and reports.
A.M.U.P.E.J.A MUTUAL OF GAMBLING PERSONNEL/ALEARABuenos Aires
Administrative in Charge of Loan Sector
02.2007 - 10.2008
Job overview
- Administrative in charge.
- Rating evaluation of each credit applicant and granting.
- Holding meetings with the owners of Argentinian casinos representing the Mutual Association.
- Research and Evaluation of new services offered.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Updated and maintained databases with current information.
Siseles Consult & AssociatesC.A.B.A
Administrative Assistant
11.2004 - 10.2006
Job overview
- Debt recovery of banks' customers.
- Administrative Extrajudicial Assistance.
- Claim to debtors of differents banks (Banco de la Provincia de Buenos Aires; Banco Ciudad de Bs.As.; y Banco Credicoop).
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Identified the needs of customers (banks) promptly and efficiently.
Cueto Rua, Landaburu & LynchBuenos Aires
Junior Administrative Assistant
02.2002 - 04.2004
Job overview
- Scheduled meetings and appointments for the attorneys.
- Assisted in preparing presentations for client visits.
- Scanned documents into digital format for easy access in future reference.
- Photocopy's.
- Documentation file.
- Reviewed incoming correspondence to determine appropriate action.
- Greeted visitors and answered incoming calls courteously.
- Created, formatted, and edited documents for internal use.
- Responded to customer inquiries via phone or email promptly.
BankBoston N.ABuenos Aires
Costumer Service
01.2001 - 03.2001
Job overview
- Administrative, Paid internal ship.
- Developed relationships with customers through regular follow-up calls or emails providing updates on their accounts.
- Assisted customers with opening new accounts, completing deposits and withdrawals, and setting up online banking services.
- Provided customer service to bank patrons by answering questions about products and services.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Performed special services for customers, ordering bank cards and checks.
Alicia Ferrando Accountant San Miguel, Buenos Aires
Administrative Assistant Internship
09.2000 - 11.2000
Job overview
- Updated and maintained databases with current information.
- commercial billing
- archive
Education
ScholisticoAnnandale, Virginia, United States
Art Therapy Practitioner Certification
11.2024
University Overview
Currently Studing online
I.S.E Higher Education Institute FoundationEntre Ríos Province, Argentina
EQUINE THERAPY - REHABILITATION INSTRUCTOR
12.2023
University Overview
C.E.D.E.B.ACABA, Buenos Aires City, Argentina
Cabin Crew
03.2008
University Overview
Luján UniversitySan Miguel City, Buenos Aires, Argentina
Business Administration Degree
03.2005
University Overview
I.E.S.M (SAN MIGUEL EDUCATIONAL INSTITUTE)San Miguel City, Buenos Aires, Argentina
Accounting Administrative Assistant from High School Diploma
12.2000
University Overview
Skills
- Customer service
- Teamwork
- Hospitality
- Safety and security
- CPR, or cardiopulmonary resuscitation
- Problem solving
- Embraer 190
- Boing 737/738 series
- Interpersonal skills
- Travel
- Administration
Hobbies and Interests
Hobbies and Interests
- Art
- Design Decoration
- Holistic Therapies
Languages
Languages
- Spanish
- English
- Italian
Certification
FLIGHT ATTENDANT
EQUINE TERAPY- REHABILITATION INSTRUCTOR
ART THERAPY PRACTITIONER
Languages
English
Professional
Italian
Professional
Spanish
Native/ Bilingual
Timeline
Flight Attendant
Aerolineas Argentinas
12.2020 - 10.2024
Flight Attendant
Austral Lineas Aereas
03.2011 - 12.2020
Administrative Tecnical Assitant
General Directorate of Labor Protection of CABA
10.2008 - 11.2010
Administrative in Charge of Loan Sector
A.M.U.P.E.J.A MUTUAL OF GAMBLING PERSONNEL/ALEARA
02.2007 - 10.2008
Administrative Assistant
Siseles Consult & Associates
11.2004 - 10.2006
Junior Administrative Assistant
Cueto Rua, Landaburu & Lynch
02.2002 - 04.2004
Costumer Service
BankBoston N.A
01.2001 - 03.2001
Administrative Assistant Internship
Alicia Ferrando Accountant
09.2000 - 11.2000
Scholistico
Art Therapy Practitioner Certification
I.S.E Higher Education Institute Foundation
EQUINE THERAPY - REHABILITATION INSTRUCTOR
C.E.D.E.B.A
Cabin Crew
Luján University
Business Administration Degree
I.E.S.M (SAN MIGUEL EDUCATIONAL INSTITUTE)
Accounting Administrative Assistant from High School Diploma
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