Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Idelmi Salazar

East Rutherford,NJ

Summary

Accomplished Customer Service Representative at Contempo Space, adept in conflict resolution and active listening. Enhanced customer satisfaction by 20% through empathetic complaint handling and efficient call management. Proficient in CRM software and Microsoft Excel, consistently delivering exceptional service and fostering customer loyalty.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service position. Ready to help team achieve company goals.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Contempo Space
03.2022 - Current
  • Provided exceptional support to customers via phone, email, and live chat channels.
  • Resolved customer inquiries efficiently, ensuring high satisfaction levels and repeat business.
  • Collaborated with team members to streamline processes and enhance overall service delivery.
  • Maintained accurate records of customer interactions using CRM software for future reference.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Delivered prompt service to prioritize customer needs.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Educated customers about billing, payment processing and support policies and procedures.

Manager

Forest Hills Diner
02.2016 - 03.2020
  • Oversaw daily operations, ensuring team alignment with organizational goals.
  • Accomplished multiple tasks within established timeframes.
  • Managed and motivated employees to be productive and engaged in work.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

Receptionist

Notaro
05.2014 - 10.2015
  • Managed front desk operations, ensuring seamless guest check-in and check-out processes.
  • Maintained accurate records of visitor logs and appointment schedules to ensure data integrity.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Resolved customer problems and complaints.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.

Education

High School Diploma -

Flushing High School
Flushing, NY
06.2016

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Computer proficiency
  • Call center experience
  • Microsoft Excel
  • Conflict resolution
  • Complaint handling
  • Payment processing
  • Scheduling
  • Microsoft outlook
  • Call center operations
  • Follow-up skills
  • Paperwork processing
  • Appointment scheduling
  • Microsoft PowerPoint
  • Multi-line phone talent
  • Delivery scheduling

Languages

English
Professional Working

Timeline

Customer Service Representative

Contempo Space
03.2022 - Current

Manager

Forest Hills Diner
02.2016 - 03.2020

Receptionist

Notaro
05.2014 - 10.2015

High School Diploma -

Flushing High School

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