Idetsy E. De Jesus
Donna,TX
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Aesthetic Injector
Self-employeed
, TX
02.2023 - Current
- Conducted complete skin examinations and used appropriate techniques to diagnose and treat skin ailments.
- Conducted research related to developments in the field of aesthetics medicine.
- Provided education sessions on various topics related to aesthetics medicine.
- Assessed patient's skin condition and recommended appropriate treatments.
- Maintained accurate records of all patient consultations, treatments performed and follow up visits.
- Educated patients on right ways to achieve healthy and attractive skin.
- Monitored patients' progress during treatments to ensure safety and efficacy of aesthetic procedures.
- Attended conferences and seminars related to aesthetic practices and techniques.
Clothing Brand Owner
JNL Elephant Fort
04.2020 - Current
- Analyzed market trends, customer requirements and competitive strategy to identify opportunities for increasing customer and business value.
- Developed comprehensive public relations plans in support of product launches and marketing initiatives.
- Monitored competitors' activities and pricing strategies to stay ahead of the competition.
- Planned, developed, and led negotiation of key business partnerships.
- Oversaw design process for new product lines and collections.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Established relationships with vendors to secure high-quality materials at competitive prices.
- Designed sales-driven programs and promotions to facilitate team objectives.
- Tested new technologies before deployment in production environment.
- Introduced innovative approaches that improved efficiency while reducing costs.
- Developed and implemented strategic business plans to increase company profitability.
- Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies and company policies.
- Led strategic planning and execution to enhance profitability and company growth.
Firewatch/Hole Watch
Elite Turnaround Specialists
Corpus Christi, TX
04.2022 - 05.2024
- Maintained records of inspections, accidents, injuries and other incidents at the worksite.
- Organized and documented materials needed for each project prior to beginning work onsite.
- Gained independent working skills and guided and mentored less experienced team members.
- Operated equipment with strong focus on safety and ground communication.
- Demonstrated best safety practices working at heights and lifting various objects.
- Kept detailed notes regarding changes made while performing inspection rounds.
- Assisted in the preparation of work plans, safety procedures and risk assessments for each job site.
- Cleaned or prepared construction sites to eliminate hazards.
- Monitored safety of construction activities, making on-site personnel safety top priority.
- Inspected ground conditions to ensure stability before allowing workers to enter an excavation site.
- Reported any hazardous working conditions or violations to supervisors immediately.
Call Center Representative
Primo Water
Lakeland, FL
02.2021 - 04.2021
- Developed effective working relationships with team members across multiple departments.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
- Surpassed sales goals through implementation of successful marketing strategies.
- Maintained strong call control and quickly worked through scripts to address problems.
- Prevented key account losses by researching discrepancies and correcting problems.
- Offered resolutions to de-escalate calls and solve customer issues.
- Identified opportunities to improve policies and procedures related to customer service operations.
- Updated databases with new and modified customer data.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Offered additional products or services to enhance customer experience.
- Maintained records of customer interactions, transactions, comments and complaints.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Collected deposits or payments and arranged for billing.
Inventory Specialist
Amazon fullfillment center
Lakeland, FL
07.2020 - 04.2021
- Inspected incoming materials for damage.
- Monitored and reported on inventory turnover rates.
- Analyzed inventory trends to forecast future needs and prevent overstock.
- Coordinated receipt of incoming materials and verified accuracy of items received.
- Implemented loss prevention strategies to reduce shrinkage and waste.
- Managed end-of-life inventory to minimize losses and maximize returns.
- Performed regular cycle counts to ensure accuracy of inventory records.
- Participated in the selection and implementation of new inventory management technology.
Carpenter
A and L
Port Arthur, TX
02.2019 - 12.2019
- Repaired damaged parts of existing scaffolds with welding torches or hammers as necessary.
- Constructed scaffolds in appropriate positions and secured completed structures in place.
- Assisted in the dismantling of scaffold structures after completion of job.
- Communicated with teammates and supervisors frequently to understand requirements and complete projects on time.
- Removed damaged or defective parts or sections of structures and repaired or replaced using hand tools.
- Maintained records and documented actions for progress reports.
- Analyzed base surfaces to identify potential obstructions or safety hazards.
Firewatch/Hole Watch
STARCON
, IN
- Organized and documented materials needed for each project prior to beginning work onsite.
- Learned and mastered skilled trade specialties under guidance of expert mentors.
- Maintained records of inspections, accidents, injuries and other incidents at the worksite.
- Gained independent working skills and guided and mentored less experienced team members.
- Monitored and inspected underground excavations for safety hazards and compliance with regulations.
- Handled oxygen and gas monitors and mercury vapor analyzer.
- Cleaned or prepared construction sites to eliminate hazards.
- Reported any hazardous working conditions or violations to supervisors immediately.
- Communicated regularly with supervisors about progress of jobsite inspections and any issues discovered.
Education
Some College (No Degree) - Criminal Justice
Interamericana De Puerto Rico
Arecibo, PRSome College (No Degree) - Criminal Justice
Ana G Mendez
Barceloneta, PRSkills
- Fashion photography
- Brand development strategy
- E-commerce management
- Product merchandising
- Operational excellence
- Effective decision making
- Strategic visioning
- Attention to detail
- Team collaboration
- Build revenue streams
- Analytical thinking
- Process improvements
- Task prioritization
- Problem-solving abilities
- Adaptability and flexibility
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- AESTHETIC INJECTOR BY MY SPA LIFE
Timeline
Aesthetic Injector
Self-employeed
02.2023 - Current
Firewatch/Hole Watch
Elite Turnaround Specialists
04.2022 - 05.2024
Call Center Representative
Primo Water
02.2021 - 04.2021
Inventory Specialist
Amazon fullfillment center
07.2020 - 04.2021
Clothing Brand Owner
JNL Elephant Fort
04.2020 - Current
Carpenter
A and L
02.2019 - 12.2019
Firewatch/Hole Watch
STARCON
Some College (No Degree) - Criminal Justice
Interamericana De Puerto Rico
Some College (No Degree) - Criminal Justice
Ana G Mendez
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