Idia Uzamere
Brooklyn,NY
Overview
15
15
years of professional experience
Work History
Motor Vehicle Rep
Department of Motor Vehicle
12.2019 - Current
- Assisted customers with vehicle registration, licensing and titling services.
- Provided information regarding motor vehicle regulations and procedures to customers.
- Maintained accurate records of all transactions in database system.
- Received and submitted payments for fees and fines, accurately tracking amounts, issuing receipts and updating computer systems.
- Tracked exhibits admitted during court hearings and updated documentation.
Catering Assistant
CC's CATERING
01.2009 - Current
- Assist CEO/Chef with menu planning and preparation
- Secure, verify and document customer catering orders
- Coordinate and arrange related catering events
- Ensure prompt delivery or pick-up of catering orders
- Participate in all related accounting and financial transaction resolutions.
Call Center Representative
King TeleServices
07.2019 - 12.2019
- Responsible for fielding inquiries from NYC residents related to city oriented issues
- Provide accurate information in a timely, professional and courteous format
- Overall strong knowledge of product through training, close counsel with floor support and interaction with quality assurance.
Customer Service Rep
AST Fund Solution
01.2019 - 05.2019
- Work on an automated dialer handling large call volumes daily
- Manually research contact information for shareholders
- Respond to shareholder inquiries using fact sheets and materials provided
- Resolve issues by clarifying, researching and exploring alternative solutions
- Maintain updated call center database by entering information.
Traffic Enforcement Agent
NYPD
12.2014 - 01.2019
- Parking violations and Traffic sign enforcement
- Providing traffic sign information and issuing summonses
- Crowd and traffic control at special events
- Administrative and Clerical responsibilities
- Peace officer.
Customer Service Rep
UNIQLO
04.2013 - 12.2014
- Executed full spectrum of Customer Service responsibilities from phone calls to customer service concerns & inquiries
- Assisted with implementing redesign and promotional campaigns at store
- Maintaining the accuracy of all receipts & customer transactions
- Participated in stock and inventory reviews.
Cashier/ Customer Service
NATIONAL WHOLESALE LIQUIDATORS
04.2013 - 11.2014
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Assisted customers over the phone regarding store operations, product information and order placement.
Education
Bachelor of Arts -
Medgar Evers College
01-2023
High School Diploma -
Edward R. Murrow
01.2011
Skills
- Fluent in Spanish
- Microsoft Excel (Intermediate)
- Microsoft Word &Powerpoint
Volunteer Experience
- St Paul’s Lutheran’s Church, Coordinate, assist and participate in all special events from prayer breakfast to health fairs., Arrange and participate in church’s annual community/environmental clean-up., Assist in coordinating and planning Valentine’s Day dance and annual fashion show to raise funds for church.
- NYC/HRA PROJECT HOPE, Team leader and Participant in the annual census of homeless citizens in New York City., Coordinate, review and submit relevant reports.
- PROJECT STAY WARM, Collection and distribution of donated warm clothing items to homeless NY citizens.
Timeline
Motor Vehicle Rep
Department of Motor Vehicle
12.2019 - Current
Call Center Representative
King TeleServices
07.2019 - 12.2019
Customer Service Rep
AST Fund Solution
01.2019 - 05.2019
Traffic Enforcement Agent
NYPD
12.2014 - 01.2019
Customer Service Rep
UNIQLO
04.2013 - 12.2014
Cashier/ Customer Service
NATIONAL WHOLESALE LIQUIDATORS
04.2013 - 11.2014
Catering Assistant
CC's CATERING
01.2009 - Current
Bachelor of Arts -
Medgar Evers College
High School Diploma -
Edward R. Murrow
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