Idiatou Barry
Temple,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Motivated to learn, grow and excel in communication
Overview
2
2
years of professional experience
1
1
Certification
Work History
Finalist
Ashley Furniture Warehouse
Leesport, PA
01.2022 - 04.2022
- Reviewed production work processes to detect possible safety concerns, drafting corrective measures where appropriate.
- Developed and enacted safety and quality control plans.
- Evaluated components and final products against quality standards and manufacturing specifications.
Account Manager
Sequential Technology International
Bethlehem, PA
08.2021 - 01.2022
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Upgraded Data plans, Features and Rate plans per customer request
- Developed and maintained customer relationships with At&t business customers
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities
Costumer service representative
Rentokil Inc
Wyomissing, PA
08.2019 - 03.2020
- Effectively communicated with costumer and office staff to coordinate proper pest control services
- Scheduled,reschedule and canceled services per customer requests
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
Collection Operator
Santander Bank
Reading , PA
10.2017 - 03.2018
- Delivered exceptional customer service on collection calls and maintained a calm and professional demeanor.
- Enhanced professionalism, accountability, and teamwork
- Proved successful working within tight deadlines and a fast-paced atmosphere
- Used Microsoft Word and other software tools to create documents and other communications
Technical Support Representative
Volt Solutions
San Antonio, TX
07.2015 - 05.2016
- Answered a flow of customer calls, up to 50 calls in queue per minute
- Explained security measures in simple terminology to help users understand malware and phishing threats
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular, and Cable
- Researched product and issue resolution tactics to address customer concerns
Education
High school diploma -
Muhlenberg High School
Laureldale, PA05.2010
Skills
- MS Office
- Safety and Risk Assessments
- Reading Comprehension
- Critical Thinking
- Active Learning
- Attention to Detail
- Good Telephone Etiquette
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Certification
- Certified CRM , Volt Solution
- HHA - Home Health Aide
Languages
French
Full Professional
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
If one is lucky, a solitary fantasy can totally transform one million realities.
Maya Angelou
Timeline
Finalist
Ashley Furniture Warehouse
01.2022 - 04.2022
Account Manager
Sequential Technology International
08.2021 - 01.2022
Costumer service representative
Rentokil Inc
08.2019 - 03.2020
Collection Operator
Santander Bank
10.2017 - 03.2018
Technical Support Representative
Volt Solutions
07.2015 - 05.2016
High school diploma -
Muhlenberg High School
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