Idil Akcadag
Safety Harbor,FL
Summary
Dynamic leader with a proven track record in driving team performance and achieving organizational goals in complex, competitive environments. Expertise in motivating and developing workgroups while fostering a culture of excellence and collaboration. Results-driven professional equipped with background in supporting operational workflows and enhancing team productivity. Proven track record in streamlining processes and fostering productive collaboration. Committed to delivering high-quality results and adapting to dynamic environments with strong communication and problem-solving abilities.
Strong proficiency in data management and analysis tools, including Fusion, Oracle, and Discoverer reporting, alongside advanced skills in Excel, Word, PowerPoint, Access, SharePoint, and hotel management software such as Opera and OnQ. Committed to leveraging technical knowledge and leadership abilities to enhance operational efficiency and deliver exceptional results.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Cashiering Associate
TradePMR
05.2023 - Current
- As the sole assigned processor for Mitchell and Pahl, Waterfront, and Petredis, I developed strong relationships with these firms and several others. Successfully built strong relationships with these firms and efficiently managed their requests, ensured prompt and error-free completion. Proactively educated them on available resources and the SR submission process. Decreased their high error rate to 0%. Was responsible for researching, reviewing, and meticulously tracking their accounts, while simultaneously handling the general Cashiering queue including RMD calculations, ACH transfers, Fed Wire transfers, check distributions,journal entries and check deposit.
- Had consistently received compliments from the firms and have not encountered any errors.
- Worked as an approver.
- Exceeded expectations in all tasks I have been involved in.
- Was among the first to assist the Support team with Windows-related issues. Participated in system upgrades, testing, and software rollouts, providing valuable feedback and ensuring operational readiness.
- Consistently processed/approved requests significantly more than the KPI. This includes conducting research and responding to emails.
- Communicate professionally with advisors, their staff, and clients via phone, email, and proprietary systems. Coordinated research and resolved inquiries related to client accounts, transactions, or operational procedures. Collaborated with Operations, Advisor Services, Compliance, and Technology.
- Implement all responsibilities with precision, adhering to regulatory standards and company rules diligently, with a key focus on risk control and ensuring data privacy.
- Developed training materials for team members and advisors promoting knowledge sharing and operational consistency.
- Mentored junior associates, fostering professional development and team cohesion within the department.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
External Quality Inspector Lead
Nationwide Title Clearing
09.2022 - 03.2023
- Demonstrated and corrected discrepancy of procedure, decreased the firm error rate from 6% to 2%.
- Pulled orders from production to be sent to a QI Vendor for inspection.
- Set inspection goals based on production predictions and hit those targets.
- Collected, reviewed and reported statistics and viability.
- Run reports, monitored priority orders, ensured all work pulled for QI Vendors are returned within 24 hours. Assured all team members meet production requirements.
- Was a contact point for the QI Vendors to handle questions, disputes, and corrections.
- Ensured staff have work and are producing, collecting, and reporting accurate results.
- Oversaw team members are viable and continuously training and improving.
- Motivated and rewarded my team members. Worked with and supported stuff in the area.
- Was solution oriented for any issues that may arise, and coordinated the needs of my team with my manager.
- Provided feedback on the quality status of the production area to my manager.
File Auditor
Nationwide Title Clearing
10.2021 - 09.2022
- Identified discrepancies by following procedures, and reported findings to my manager.
- Audited collateral files; conducted a full review of all images available for the loan.
- Proficient in Fannie Mae, CENLAR, COT, PODIM and CAMG1 functions of document audit, inventory, side letter, file intake, prepping, post scanning, look-up, cleaning reports.
- Report cleaning.
- Located core collateral documents and site deficiencies with the files by answering a series of questions and sitting deficiencies.
- Assisted Collateral Files: Iron Mountain, Freedom.
- Audit servicing files; this includes reviewing each file and separating the core collateral documents found amongst other documents in the files.
- Audit Non Performing Loans; conduct a full review of all images available for the loan.
- Inventory and Index required core collateral documents located.
Collateral File Processor
Nationwide Title Clearing
02.2021 - 10.2021
- Increased productivity rate of two functions 50% after offering my method for post closing.
- As only authorized personnel of a special project, I changed the structure of whole department’s labeling and location system, and re-organized over 50,000 collateral files.
- Was solely responsible for overseeing all special projects.
- Was honored to name a new duty after successfully creating and managing it.
- Led and trained new employees.
- Engaged in all the functions of Final Docs such as sort investors, loan look-up, Batch and X-batch documents.
- Worked with original loan files, including negotiable instruments and responsible for maintaining the integrity of the file.
Property Manager
Patara Business Center
01.2016 - 06.2020
- Collect rent from tenant.
- Work as conflict solver, contract repairmen, and negotiator.
- Duty of pre-screening and selecting potential tenants.
- Responsible for complying with legal preservation/on-going maintenance of historical bldg.
- Building is in historic district adding to responsibilities concerning codes and compliance.
- Follow the legalities such as collecting security deposits, following health and safety standards, and when applicable the evicting of tenants
Customer Service Representative / Reservation Agent
AVIS Rent a Car
01.2011 - 01.2012
- Received reservations by email or telephone, and managed them through central reservation system.
- Worked with an international team, managed my own portfolio, and created offer templates for the company. Created new process for maintaining reservation records by date of arrival.
- Had a working knowledge of the type of vehicles available communicated with the sales offices to check cars availability.
- Processed cancellations/modifications and promptly relayed this information to the reservation system.
Finance Assistant
Kafkas Petroleum
01.2009 - 01.2010
- Adept at analyzing complex spreadsheets, developing effective financial reports, and utilizing a corporate database for research. Specialized in budgeting information and cost based analysis.
- Assisted in maintaining the financial database and extrapolating information as needed.
- Played a key role extensively researching budget numbers to forecast for the coming year.
- Spearheaded in the development of several more efficient ways to track inventory and compare inventory losses to sales.
Education
MBA - Master of Business Administration
Saint Leo University
Master of Marketing Management - undefined
University of South Florida
Tourism and Hotel Management
Yeditepe University, Faculty of Commercial Science
Skills
- Leadership
- Critical thinking
- Problem-solving
- Professionalism
- Multitasking
- Proactivity
- Organization skills
- Motivating
- Teamwork
- Scheduling
- Responsibility
- Self-starter
- Eager to learn
- Consistency and reliability
- Fluent in Turkish and English with an intermediate level in Spanish and German
- Customer service
- Time management
- Attention to detail
- Computer skills
- Leadership qualities
- Workplace safety
- Decision-making
- Complex Problem-solving
- Relationship building
- Work Planning and Prioritization
- Product knowledge
Certification
- Manager Training, NTC, a Covius Solution
- Quality Inspection - Trained, certified and completed apprenticeship
- Data Entry – Trained, certified and completed apprenticeship
- DE Research, Basic Lien Release, Document Production
- File Audit and inventory: Fannie Mae, CENLAR, COT, PODIM
- Collateral File Prepping-Intake-Postclosing-Lookup-Auditing, Orbit, NTC, Excel, Customer Relationship Management (CRM)
INTERNSHIPS
- Conrad Hotel, Istanbul - Turkey, Autumn - 2010
- Sales Representative
- Convinced VIP guest from government to organize his wedding at Conrad Hotel.
- Got full time job offer from my internship.
- Served as the liaison between Sales and Food & Beverage department. Managed present menus with customers for events and developed customer relationships.
- Prepared rooms for weddings, conference meetings, and other celebrations.
- Marketed to prospective/existing customers via phone, email, and face-to-face for events. Managed reservations, customer contracts, and interior design by using a computer program called OnQ.
Timeline
Cashiering Associate
TradePMR
05.2023 - Current
External Quality Inspector Lead
Nationwide Title Clearing
09.2022 - 03.2023
File Auditor
Nationwide Title Clearing
10.2021 - 09.2022
Collateral File Processor
Nationwide Title Clearing
02.2021 - 10.2021
Property Manager
Patara Business Center
01.2016 - 06.2020
Customer Service Representative / Reservation Agent
AVIS Rent a Car
01.2011 - 01.2012
Finance Assistant
Kafkas Petroleum
01.2009 - 01.2010
Master of Marketing Management - undefined
University of South Florida
Tourism and Hotel Management
Yeditepe University, Faculty of Commercial Science
MBA - Master of Business Administration
Saint Leo University