Work Preference
Languages
Summary
Overview
Work History
Education
Skills
Timeline
Open To Work
Verified
This profile is verified using an email address.
Hi, I’m

Idilani Guerrero

New York,USA
Idilani Guerrero

Work Preference

Desired Job Title

Front Desk Administrative AssistantBanquet ServerMedical Administrative Assistant InternAdministrative Assistant

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid
Location: New York, USA
Open to relocation: Yes

Languages

English
Native language
Spanish
Advanced (C1)
C1

Summary

High-performing Administrative Professional with over 10 years of experience spanning office operations, healthcare support, and high-end hospitality in New York City. Proven expert in complex calendar management, EMR/TKO data systems, and executive-level scheduling. A dedicated "gatekeeper" with a reputation for maintaining strict confidentiality and delivering white-glove service to elite clientele. Highly proficient in Google Workspace and Microsoft Office, with a track record of solving logistical challenges and streamlining workflows in high-pressure, fast-paced environments.

Overview

13
years of professional experience
4
years of post-secondary education

Work History

ACCES-VR New York State(Contract via MoxieIT Inc.)
New York, NY

Administrative Assistant
04.2026 - Current

Job overview

  • Client Communication & Outreach: Conduct multi-channel outreach via phone, email, text, and physical mail to engage participants and deliver critical case updates.
  • Database & Case Management: Manage and organize client caseloads, efficiently segmenting active and inactive files to maintain accurate organizational records.
  • Application & Intake Processing: Register new client cases and accurately process incoming applications to ensure smooth program enrollment.
  • Scheduling & Coordination: Coordinate appointment schedules for vocational counselors and their clients, optimizing daily calendars and preventing double-bookings.
  • Front Desk Support: Provide seamlessly integrated reception and front desk coverage, welcoming guests and managing administrative tasks as needed.

Exquisite Staffing LLC
New York, USA

Front Desk Administrative Assistant
10.2021 - 03.2025

Job overview

  • Office Operations: Orchestrated front-of-house operations for a high-volume staffing firm, serving as the primary point of contact for executive leadership and high-value clients.
  • Systems Proficiency: Leveraged TKO software and Google Workspace to modernize office workflows, resulting in faster document processing and 100% accuracy in record-keeping.
  • Complex Scheduling: Managed intricate calendars and interview loops, proactively resolving conflicts to ensure a seamless candidate and client experience.

Cipriani
New York, USA

Banquet Server
10.2013 - 11.2024

Job overview

  • Elite Client Relations: Delivered white-glove service for high-profile events, maintaining the highest standards of professionalism and discretion for VIP guests.
  • Operational Coordination: Collaborated with large-scale event teams to execute complex logistics for events hosting 500+ guests under strict timelines.

Metropolitan Hospital Center
New York, NY

Medical Administrative Assistant Intern
09.2015 - 12.2015

Job overview

  • Clinical Coordination: Managed patient scheduling and appointment lifecycles, ensuring optimal clinic flow and reducing no-show rates.
  • Data Management: Utilized EMR systems to input patient data and lab results, maintaining strict adherence to privacy standards and data integrity.

Education

Hostos Community College
Bronx

No Degree from Radiology
08.2016 - 03.2020

City As High School
New York

High School Diploma
09.2015 - 06.2016

Skills

  • Administration: Complex Calendar Management, Interview Scheduling, & Itinerary Planning
  • Operations: Office Governance, Document Preparation, & Application Processing
  • Software: Google Workspace (Expert), Microsoft Office 365, TKO Systems, & EMR Platforms
  • Interpersonal: High-Stakes Client Relations, Professional Gatekeeping, & Problem Solving

Timeline

Administrative Assistant

ACCES-VR New York State(Contract via MoxieIT Inc.)
04.2026 - Current

Front Desk Administrative Assistant

Exquisite Staffing LLC
10.2021 - 03.2025

Hostos Community College

No Degree from Radiology
08.2016 - 03.2020

City As High School

High School Diploma
09.2015 - 06.2016

Medical Administrative Assistant Intern

Metropolitan Hospital Center
09.2015 - 12.2015

Banquet Server

Cipriani
10.2013 - 11.2024
Idilani Guerrero