Hi, I’m
Idilani Guerrero
New York,USA
Languages
English
Native language
Spanish
Advanced (C1)
C1
Summary
High-performing Administrative Professional with over 10 years of experience spanning office operations, healthcare support, and high-end hospitality in New York City. Proven expert in complex calendar management, EMR/TKO data systems, and executive-level scheduling. A dedicated "gatekeeper" with a reputation for maintaining strict confidentiality and delivering white-glove service to elite clientele. Highly proficient in Google Workspace and Microsoft Office, with a track record of solving logistical challenges and streamlining workflows in high-pressure, fast-paced environments.
Overview
11
years of professional experience
4
years of post-secondary education
Work History
Exquisite Staffing LLCNew York, USA
Front Desk Administrative Assistant
10.2021 - 03.2025
Job overview
- Office Operations: Orchestrated front-of-house operations for a high-volume staffing firm, serving as the primary point of contact for executive leadership and high-value clients.
- Systems Proficiency: Leveraged TKO software and Google Workspace to modernize office workflows, resulting in faster document processing and 100% accuracy in record-keeping.
- Complex Scheduling: Managed intricate calendars and interview loops, proactively resolving conflicts to ensure a seamless candidate and client experience.
CiprianiNew York, USA
Banquet Server
10.2013 - 11.2024
Job overview
- Elite Client Relations: Delivered white-glove service for high-profile events, maintaining the highest standards of professionalism and discretion for VIP guests.
- Operational Coordination: Collaborated with large-scale event teams to execute complex logistics for events hosting 500+ guests under strict timelines.
Metropolitan Hospital CenterNew York, NY
Medical Administrative Assistant Intern
09.2015 - 12.2015
Job overview
- Clinical Coordination: Managed patient scheduling and appointment lifecycles, ensuring optimal clinic flow and reducing no-show rates.
- Data Management: Utilized EMR systems to input patient data and lab results, maintaining strict adherence to privacy standards and data integrity.
Education
Hostos Community CollegeBronx
No Degree from Radiology
08.2016 - 03.2020
City As High SchoolNew York
High School Diploma
09.2015 - 06.2016
Skills
- Administration: Complex Calendar Management, Interview Scheduling, & Itinerary Planning
- Operations: Office Governance, Document Preparation, & Application Processing
- Software: Google Workspace (Expert), Microsoft Office 365, TKO Systems, & EMR Platforms
- Interpersonal: High-Stakes Client Relations, Professional Gatekeeping, & Problem Solving
Timeline
Front Desk Administrative Assistant
Exquisite Staffing LLC
10.2021 - 03.2025
Hostos Community College
No Degree from Radiology
08.2016 - 03.2020
City As High School
High School Diploma
09.2015 - 06.2016
Medical Administrative Assistant Intern
Metropolitan Hospital Center
09.2015 - 12.2015
Banquet Server
Cipriani
10.2013 - 11.2024