Idolina Hernandez
Colton,Ca
Summary
Dedicated customer service traits with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Highly motivated and detail-oriented loss prevention professional experienced in detecting, preventing and resolving security breaches, fraudulent activities and theft. Proven ability to remain calm and professional in high-pressure situations. Maintains professionalism and strong customer service standards.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Loss Prevention Associate
Kohl’s Distribution Center
10.2021 - Current
- Reduced inventory shrinkage by consistently monitoring distribution center premises and conducting thorough merchandise audits.
- Played a key role in emergency response efforts, ensuring the safety of all personnel and minimizing property damage whenever possible.
- Regularly monitoring surveillance to detect and apprehend thefts, maintaining a secure work environment.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided support during internal audits, addressing any identified discrepancies or weaknesses in loss prevention efforts promptly.
- Maintained detailed records of all loss prevention activities, providing valuable data for future strategy adjustments.
Airport Security Officer
FedEx
05.2019 - 06.2021
- Maintained a safe environment for asspociates by consistently enforcing airport safety regulations and protocols.
- Managed access control systems to ensure only authorized personnel could enter restricted areas of the airport.
- Streamlined the screening process with efficient use of X-ray machines, metal detectors, and other advanced technologies.
- Enhanced airport security by conducting thorough screenings and inspections of passengers, luggage, and cargo.
- Provided exceptional customer service to pilots, addressing their concerns while maintaining a professional demeanor during security procedures.
- Reduced potential threats by promptly responding to and resolving security incidents and emergencies.
- Improved overall airport safety by participating in regular training exercises to stay current on emerging threats and security best practices.
Youth Leader
Paakuma K-8
07.2018 - 06.2019
- Served as a positive role model for young individuals, demonstrating responsible decision-making skills and ethical behavior.
- Collaborated with other Youth Leaders to create a safe and inclusive environment for all participants.
- Encouraged youth to explore talents and interests, and assisted in developing individualized plans to foster personal growth.
- Developed rapport with young participants, providing support and guidance in their personal challenges.
- Enhanced youth engagement by incorporating interactive games and team-building activities.
- Maintained good relationships with parents through regular communication and active participation in planned activities.
- Mentored and coached youth in developing communication, problem-solving and decision-making skills.
- Coordinated and led weekly youth meetings, facilitating conversations and activities to promote team building and leadership development.
- Participated in regular meetings with leadership team to discuss strategies, challenges and successes.
Youth Advocate
D.A.R.E. Program
02.2017 - 07.2018
- .Enhanced youth engagement by implementing innovative programs and activities tailored to their interests.
- Organized workshops and seminars focusing on life skills, career readiness, and leadership development for program participants.
- Connected clients with necessary resources regarding mental health counseling for holistic well-being enhancement.
- Spearheaded fundraising campaigns aimed at garnering financial resources for program expansion efforts.
- Established partnerships between schools and local businesses for experiential learning opportunities like internships or job shadowing experiences.
Picker
Kohl’s Distribution Center
09.2016 - 01.2017
- Worked fast to meet assigned daily picking quotas.
- Pulled orders quickly to maintain demanding productivity goals.
- Expedited the picking process for faster order fulfillment using handheld scanners and inventory management software.
- Developed strong relationships with coworkers through effective teamwork, contributing to a positive work environment that fostered high productivity levels.
- Supported other warehouse functions such as receiving, stocking, and shipping when needed, demonstrating versatility within the team.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
Education
High School Diploma -
Colton High School
Colton, CABBA - Business Analysis
Bellevue University
06.2026
Skills
- Patience and Persistence
- Security Protocols
- Critical Thinking
- Conflict Resolution
- Lesson Planning
- Behavior Management
- Growth Mindset
- Vigilance and awareness
Volunteer Experience
Volunteered at the Loma Linda Animal Hospital 2016-2017.
- Feeding, walking the animals, preparing the rooms and animals for surgery, and maintaining a clean work environment were part of my duties.
- Provide compassionate care and attention to animals recovering from surgeries or injuries.
- Support front desk operations by scheduling appointments, answering phone calls, and greeting clients.
- Collaborate with veterinary technicians during examinations and treatments, ensuring a smooth workflow and patient comfort.
References
- Alexi Meinert, Loma Linda Animal Hospital Supervisor, 951-807-7299
- Audrey Ibarra, Boys & Girls Club, 909-859-4074
- Adrian, Loss Prevention Supervisor, 909-503-6002
Languages
Spanish
Limited Working
Timeline
Loss Prevention Associate
Kohl’s Distribution Center
10.2021 - Current
Airport Security Officer
FedEx
05.2019 - 06.2021
Youth Leader
Paakuma K-8
07.2018 - 06.2019
Youth Advocate
D.A.R.E. Program
02.2017 - 07.2018
Picker
Kohl’s Distribution Center
09.2016 - 01.2017
High School Diploma -
Colton High School
BBA - Business Analysis
Bellevue University
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