Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Idonia Hodge

North Chicago,IL

Summary

Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Organized and dependable while being successful at managing multiple priorities with a positive attitude. Adept at working effectively unsupervised and quickly mastering new skills. Willingness to take on added responsibilities to meet team goals

Overview

12
12
years of professional experience
1
1
Certification

Work History

Patient Access Representative

Advocate Condell Medical Center
08.2022 - Current
  • Greeted patients and visitors in a courteous and professional manner
  • Answered phone promptly, managed incoming faxes and email's related to patient registration process
  • Instructed patients on policies and required actions for different types of appointments and procedures
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures
  • Registered patients by completing face to face interviews
  • Assist with registration within Advocate Condell LiveWell App
  • Utilized company intranet, Epic system and Microsoft Office to enter, edit and retrieve patient data
  • Compiled and maintained patient medical records to keep information complete and up to date
  • Provided administrative support for Imaging and Immediate Care to meet the needs of patients
  • Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments at time of service
  • Utilized on line eligibility systems to verify patient coverage and policy information
  • Assembled registration paperwork and placed identification bands on patient
  • Explained various forms and policies, acquiring signatures for consent
  • Received patient inquiries or complaints and directed to appropriate medical staff members
  • Compiled information from patients and caregivers or family members to identify care concerns
  • Collaborated with clinical and administrative staff to meet patients needs
  • Actively participated in team meetings and training sessions
  • Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain the best possible care
  • Maintained confidentiality of all patient information in accordance with HIPPA regulations
  • Additional duties as assigned

Truancy Interventionist

Round Lake Area Schools District 116
09.2011 - 04.2020
  • Maintained knowledge of state, local and school system guidelines on attendance
  • Provided assistance to campus personnel in interpreting and enforcing compulsory attendance laws and resolving truancy
  • Monitored school attendance records to identify students with excessive absences
  • Served as district liaison to students, parents, law enforcement agencies, and court personnel
  • Coordinated with teachers, counselors, administration and other staff members in an effort to resolve attendance concerns
  • Meet with students to discuss unexcused absences
  • Offered incentives to encourage daily attendance
  • Placed telephone calls to parents to determine the reason for student's absences, meticulously noting details
  • Displayed strong telephone etiquette, effectively handling difficult calls
  • Maintained accurate records regarding student data
  • Facilitated meetings between educators, administrators, parents and guardians and other stakeholders involved in resolving student attendance issues
  • Collaborated with community organizations to provide resources for families experiencing difficulty motivating their children to attend school
  • Created an individual improvement plans for chronically absent students in an effort to assist them with improving attendance habits
  • Conducted home visits in an effort to make sure that parents were aware of unexcused absences, and to discuss the importance of being in attendance daily
  • Referred students family to the States Attorney Office for non compliance
  • Recommended conditions to court, including drug treatment, vocational rehabilitation and mental health programs
  • Analyzed key performance indicators to identify effective strategies
  • Prepared miscellaneous correspondences and maintained record keeping system regarding cases which were investigated
  • Traveled to school buildings, city and state agencies and professional meetings as required
  • Performed other duties deemed appropriate by the Superintendent


Education

Associate of Arts - Psychology / Criminal Justice

Columbia College of Missouri
Gurnee, IL

Skills

  • Registration and Appointment Scheduling
  • Verbal and Written Communication
  • Multitasking and Organization
  • Calm and Effective Under Pressure
  • Insurance Verification
  • Medical Terminology
  • Phone and Email Etiquette
  • Friendly and Outgoing
  • People Person

Certification

Paraprofessional

Timeline

Patient Access Representative

Advocate Condell Medical Center
08.2022 - Current

Truancy Interventionist

Round Lake Area Schools District 116
09.2011 - 04.2020

Associate of Arts - Psychology / Criminal Justice

Columbia College of Missouri

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Idonia Hodge