Summary
Overview
Work History
Education
Skills
Timeline
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Gwyneth Keel

Charlotte,NC

Summary

Highly organized professional with a strong attention to detail and proven ability to manage complex schedules efficiently. Skilled in coordinating appointments, prioritizing tasks, and maintaining seamless daily operations. Experienced with many different kinds of customer service, consistently delivering positive client interactions and tailored support.

Overview

4
4
years of professional experience

Work History

Shift Manager

Petsuitesinc
11.2024 - Current
  • Improved overall team performance by effectively delegating tasks and providing clear communication.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Enhanced facility operations by maintaining accurate records of animal health, treatments, and daily activities.
  • Administered medications to animals in treatment and documented changes in condition.

Welder

Newport News Shipbuilding
08.2023 - 06.2024
  • Proved to be a consistent and fast learner by keeping up with more experienced peers and showing aptitude for problem-solving.
  • Demonstrated strong attention to detail by following precise technical specifications and blueprints to ensure the accuracy of welding projects.
  • Managed and maintained detailed records of welding jobs, adhering to strict documentation requirements for safety, compliance, and quality control.
  • Applied strict adherence to safety protocols and industry standards, ensuring the well-being of colleagues and maintaining high levels of operational efficiency.
  • Played a key role in identifying and addressing issues in project specifications, ensuring that any discrepancies were promptly corrected to maintain project integrity.

Shift Manager

Pet Supplies Plus
03.2023 - 08.2023


  • Scheduled appointments and facilitated customer transactions, ensuring seamless coordination between the store and clients using Microsoft Excel.
  • Managed customer accounts and entered data into the store’s system, ensuring accuracy and confidentiality of sensitive information.
  • Oversaw daily business operations, including tracking inventory, sales, and customer activity, to ensure smooth and efficient store performance.
  • Provided exceptional customer service, handling inquiries and resolving issues, while maintaining a high level of professionalism.

Lead Cashier/Animal Specialist

Pet Supplies Plus
08.2022 - 02.2023
  • Managed scheduling for the in-house veterinary clinic, coordinating appointments for pet check-ups, treatments, and procedures.
  • Provided excellent customer service by addressing client inquiries, offering guidance on services, and providing follow-up information.
  • Assisted with managing the clinic’s day-to-day operations, collaborating with veterinarians and support staff to ensure timely and effective patient care.
  • Performed cashier duties, including handling cash, credit card transactions, and generating receipts for pet store and clinic purchases.
  • Delivered exceptional client relations through clear and compassionate communication regarding treatment plans, services, and product recommendations.


Stocker/Cashier

Pet Supplies Plus
03.2021 - 08.2021
  • Provided knowledgeable guidance on pet care, animal behavior, and nutrition to customers seeking advice for their pets.
  • Assisted in maintaining animal enclosures, ensuring that habitats were clean, safe, and properly stocked with food and water.
  • Monitored animal health and behavior, identifying any potential issues and notifying the veterinarian or store manager when necessary.
  • Assisted customers with selecting appropriate pet products, including food, toys, and accessories based on their animals’ needs.
  • Conducted daily animal care routines, including feeding, cleaning, and ensuring the well-being of animals in the store. Cleaned and maintained animal enclosures


Education

Bachelor of Arts - English

ELIZABETH CITY STATE UNIVERSITY
04.2022

High School Diploma -

COX MILL HIGH SCHOOL
04.2020

Skills

  • Microsoft Office
  • Data Entry
  • Customer Relations
  • Phone Etiquette
  • Customer service focus
  • Energetic and enthusiastic
  • Delegating work
  • Safety compliance
  • Schedule management
  • Operations management
  • Equipment troubleshooting
  • Tech-Savvy
  • Verbal and written communication

Timeline

Shift Manager

Petsuitesinc
11.2024 - Current

Welder

Newport News Shipbuilding
08.2023 - 06.2024

Shift Manager

Pet Supplies Plus
03.2023 - 08.2023

Lead Cashier/Animal Specialist

Pet Supplies Plus
08.2022 - 02.2023

Stocker/Cashier

Pet Supplies Plus
03.2021 - 08.2021

Bachelor of Arts - English

ELIZABETH CITY STATE UNIVERSITY

High School Diploma -

COX MILL HIGH SCHOOL

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