Summary
Overview
Work History
Education
Skills
Timeline
Generic

Casey Wilhoit

Haxtun,CO

Summary

Knowledgeable retail professional driven to foster top performance and committed to service excellence. Ready to learn new skills from a dynamic team and bring value through retail experience. I'm organized, a quick learner, and ready to see what possibilities are out there!

Overview

5
5
years of professional experience

Work History

Key Holder

Dollar General
10.2023 - Current
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Streamlined inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
  • Streamlined opening and closing procedures as integral member of store staff.

Shift Lead

Loves Travel Stop
11.2019 - 10.2023
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
  • Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
  • Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
  • Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
  • Ensured compliance with company policies as well as local health department regulations throughout daily operations.

Courtesy Clerk

Safeway
03.2019 - 09.2019
  • Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
  • Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
  • Helped customers take merchandise out of store and loaded items into vehicles.
  • Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
  • Improved customer experience by offering assistance with locating products throughout the store when needed.
  • Collaborated with team members to maintain a well-organized and efficient work area.
  • Assisted customers with checkout process to foster prompt and smooth transactions.
  • Handled shelf restocks and merchandised front lane areas to drive sales.
  • Supported store operations by lending a hand in other departments as needed, demonstrating adaptability and teamwork.

Education

GED -

GED.com
04.2024

Skills

  • Customer Service
  • Cash Handling
  • Cash Handling Accuracy
  • Training and mentoring
  • Store maintenance
  • Customer Service Management
  • Bank Deposits
  • Daily Reporting
  • Inventory Monitoring
  • Promotional planning
  • Task Delegation
  • Product ordering
  • Multitasking and Prioritizing

Timeline

Key Holder

Dollar General
10.2023 - Current

Shift Lead

Loves Travel Stop
11.2019 - 10.2023

Courtesy Clerk

Safeway
03.2019 - 09.2019

GED -

GED.com

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Casey Wilhoit