Devon Lowenhaupt
Las Cruces,New Mexico
Summary
Dynamic Restaurant Manager known for a positive attitude and a commitment to elevating service standards. Proven track record of implementing effective training and monitoring techniques that enhance employee engagement and performance. Strong leadership abilities combined with advanced team building and customer service skills drive successful organizational change. Seeking to leverage expertise to further advance in the restaurant industry.
Overview
10
10
years of professional experience
Work History
Manager
Whataburger
10.2020 - 12.2024
- Trained and developed over fifty staff members in both Front and Back of House positions with several team members moving into management positions
- Coordinated with the management team to increase weekly profits by ten percent.
- Delegated work to staff, setting priorities and goals.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
Sales Associate
Thomas L Cardella Associates
01.2020 - 08.2020
- Answered customer inquiries regarding product features, pricing, and availability.
- Upsold additional items based on customer interests and needs.
- Integrated customer feedback to improve customer experience.
- Handled customer complaints in a professional manner.
Prep Cook/Line Cook
Genghis Grill
04.2018 - 04.2019
- Assisted other staff members in completion of their job tasks during peak times to keep kitchen running efficiently.
- Measured and weighed food items to comply with portion requirements.
- Monitored supply inventory and rotated stock to maintain optimal freshness and reduce waste.
- Responded quickly to any customer complaints or concerns about their dining experience.
Crew Member
Chick-Fil-E
11.2017 - 04.2018
- Displayed knowledge of menu items by providing detailed descriptions when asked by customers.
- Worked closely with cashiers to obtain order information and accurately complete customers' orders.
- Collaborated with team to deliver timely service of items.
- Maintained safe food handling practices to prevent germ spread.
Shift Manager
Blakes Lotaburger
06.2015 - 10.2017
- Maintained a positive and productive enviroment for employees.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Conducted daily team meetings to discuss operational objectives and customer service standards.
- Worked with management to coordinate special functions and events.
Education
High School -
San Andres High School
Las Cruces, New Mexico01.2012
Skills
- Key Point Indicator Management
- Hiring
- Food and Beverage Ordering
- Marketing
- Vendor management
- Inventory control
References
Available upon request.
Leadership Experience
- Developed team members skills who later became members of management.
- Successfully facilitated several large orders with schools and businesses who later became repeat guests, both individually and as organizations.
- Communicates with members of management to address various opportunities within the business such as staffing, food cost, and customer satisfaction.
References
References available upon request.
Timeline
Manager
Whataburger
10.2020 - 12.2024
Sales Associate
Thomas L Cardella Associates
01.2020 - 08.2020
Prep Cook/Line Cook
Genghis Grill
04.2018 - 04.2019
Crew Member
Chick-Fil-E
11.2017 - 04.2018
Shift Manager
Blakes Lotaburger
06.2015 - 10.2017
High School -
San Andres High School
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