Zachary Callan
Asheville ,NC
Summary
Highly motivated professional with extensive customer service and sales experience. Customer-oriented team player with experience generating optimal satisfaction levels while building profits and client generation. Consistently recognized for sales performance and excellence in customer service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Prep Cook/Server
Wild Rabbit Cafe
01.2024 - 05.2024
- Enhanced kitchen efficiency by maintaining a clean and organized workspace during busy shifts.
- Expedited food preparation for timely service
- Maintained optimal food quality by adhering to strict guidelines for food safety and sanitation.
Server
Barcelona Wine Bar
02.2023 - 12.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Explained menu items and suggested appropriate options for food allergy concerns.
Concierge Team Leader
Denali Bluffs
05.2022 - 10.2022
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Arranged and coordinated sales calls with prospective clients to generate $115,000 in business for hotel with in 5 month window
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Seasonal Front Desk Supervisor
Denali
05.2019 - 09.2019
- Oversaw front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Oversaw fast-paced front desk operations and guests' needs at busy facility consisting of 340 rooms
- Coordinated with room service, housekeeping, maintenance and security to meet all guest needs.
- Built personal relationships with guests to promote positive experiences.
- Developed tour programming to enhance guest experiences.
Retail Manager
Hydroponics
03.2014 - 10.2018
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Trained team members in successful strategies to meet operational and sales targets.
- Managed store organization, maintenance and purchasing functions.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Education
High School Diploma -
Panther Creek High School
07.2012
Skills
- Sales expertise
- Dynamic Communication Skills
- Social Perceptiveness
- Critical Thinking
- Building Customer Trust and Loyalty
- Calm and Professional Under Pressure
- Responding to Difficult Customers
- Fast Learner
- Sales Presentations
- Project Goals and Milestones
- Relationship Building
- Effective negotiation
Certification
- NLP Training - 2021
Timeline
Prep Cook/Server
Wild Rabbit Cafe
01.2024 - 05.2024
Server
Barcelona Wine Bar
02.2023 - 12.2023
Concierge Team Leader
Denali Bluffs
05.2022 - 10.2022
Seasonal Front Desk Supervisor
Denali
05.2019 - 09.2019
Retail Manager
Hydroponics
03.2014 - 10.2018
High School Diploma -
Panther Creek High School
- NLP Training - 2021
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