Rachel Tortorelli
KENNESAW,GA
Summary
Dedicated Veterinary Technician with over four years of experience in animal care and client education. Expertise in surgical support and patient documentation enhances service quality and client satisfaction. Extensive background includes over five years in exotic care and over eight years focused on felines, alongside comprehensive experience with all companion animals.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
Veterinary Technician
Cobb County
Marietta, Georgia
04.2025 - Current
- Assisted veterinarians in surgical procedures by preparing operating room, monitoring anesthesia levels, and administering medications, contributing to successful outcomes.
- Performed physical examinations and diagnostic tests, such as x-rays, ultrasounds, blood work, urinalysis, and fecal analysis.
- Executed safe animal restraint techniques to ensure comfort and safety of animals during examinations and treatments.
- Restrained and stabilized animals during examination and treatment to prevent injuries.
- Supported veterinarians during routine examinations and procedures for optimal animal care.
- Prepared surgical instruments and ensured sterile environments in operating rooms.
- Accurately documented patient information in electronic medical records systems.
- Shaved surgical areas and placed IV catheters in preparation for surgery.
- Provided veterinarians with prescribed medications for animal treatment. upon request from veterinarians.
Ghostwriter
Freelance-writers
Kennesaw, Georgia
2024 - Current
- Collaborated with clients to understand their vision and tone for projects.
- Drafted articles, blogs, and promotional material tailored to client needs.
- Developed outlines and proposals to structure writing assignments effectively.
- Researched topics of interest to ensure accuracy of information provided in writing projects.
- Worked closely with authors during revision stages to ensure desired outcomes were achieved.
- Proofread documents to identify errors in grammar, syntax, punctuation and spelling.
- Adhered to client deadlines by managing time effectively and efficiently.
- Provided creative input during brainstorming sessions.
Customer Service Representative
The Butcher and Bottle
Ellijay, Georgia
01.2024 - 08.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer complaints with empathy and professionalism.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Assisted customers in selecting quality meats and beverages.
- Collaborated with kitchen staff to ensure timely meal preparations.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Veterinary Technician
VCA Hospitals
Ellijay, Georgia
01.2021 - 05.2024
- Administered medications and vaccinations following veterinarian instructions.
- Administered vaccinations and performed routine laboratory tests to check for any abnormalities in an animal's health condition.
- Monitored vital signs of animals during medical procedures and administered basic first aid treatments when necessary.
- Checked pet records to verify information and maintain comprehensive medical histories. from daily visits and appointments, entering important data into system.
- Obtained relevant health history and information from clients to maintain medical charts.
- Educated clients on proper animal nutrition and preventive health care techniques.
- Educated pet owners on post-treatment care and preventive health measures.
- Observed animal physical conditions to detect illness or unhealthy conditions requiring medical care.
- Examined animals for injury or illness and documented symptoms for veterinarian review.
- Determined appropriate dosages of medication based on weight calculations using veterinary scales.
- Tracked and scheduled follow-up appointments for animal treatment.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Delivered excellent service to pet owners to drive repeat business.
- Supported veterinarians to drive quality care, advocate for pets and educate clients.
- Guided vet technicians in daily operations to promote effective teamwork and quality care. and scheduled appointments.
- Provided community outreach on animal behavior through information materials and participation in special events.
- Developed educational and marketing materials detailing veterinary services.
- Participated in educational seminars related to veterinary medicine topics in order to stay up-to-date on current trends and best practices.
- Responded promptly to emergency calls outside normal business hours.
- Partnered with IDEXX to analyze blood samples and diagnose conditions and diseases.
- Monitored food intake levels of hospitalized patients ensuring they received adequate nutrition while under care.
- Instructed staff members on proper handling techniques of animals during examinations or treatments.
- Operated anesthesia, oxygen and monitoring equipment.
- Operated x-ray machines and exposed radiographic films.
- Assisted with polishing, removing stains and other dental procedures.
- Used high-tech equipment to assist in diagnostic, medical and surgical procedures.
- Adhered strictly to safety protocols while working with hazardous materials such as drugs and chemicals.
- Triaged scheduled or emergency patients to route to appropriate surgeon or treatment area.
- Communicated with clients regarding their pet's health status or progress reports following a procedure or illness diagnosis.
- Provided emotional support to owners whose pets were ill or had passed away due to a terminal illness.
- Cleaned and maintained equipment used in veterinary practices such as cages, examination tables, autoclaves.
- Monitored vital signs of animals during medical procedures and administered basic first aid treatments when necessary.
Veterinary Technician
The Cat Clinic of Roswell
Roswell, Georgia
08.2020 - 03.2022
- Assisted veterinarians in performing surgical procedures by preparing the operating room, monitoring anesthesia levels, and administering medications to animals.
- Prepared surgical instruments and ensured sterile environments to support successful surgical outcomes.
- Prepared animals for surgery by shaving necessary areas. and placed IV catheters in preparation for surgery.
- Monitored vital signs during surgery and notified veterinarian of changes.
- Monitored vital signs of animals during medical procedures.
- Operated anesthesia equipment to ensure proper sedation levels and monitored oxygen during procedures.
- Scrubbed, counted, and packed surgical instruments and drapes for autoclave sterilization.
- Monitored animal vitals and reported changes to the veterinary team.
- Communicated with clients to provide updates on pet health status and recovery progress following procedures.
Veterinary Receptionist
Shallowford Animal Hospital
Marietta, Georgia
01.2015 - 03.2020
- Managed appointment scheduling for veterinary consultations and procedures.
- Greeted and assisted clients during check-in and check-out processes.
- Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
- Handled client inquiries regarding pet health and hospital services.
- Coordinated communication between veterinarians, clients, and support staff.
- Assisted in maintaining patient records using veterinary management software.
- Provided compassionate support to clients during pet emergencies and treatments.
- Processed payments and maintained accurate financial records.
- Provided support to veterinary technicians by preparing necessary documents before each appointment.
Canine Care Technician
Camp Bow Wow
Woodstock, Georgia
10.2015 - 10.2018
- Provided daily care for a variety of canines, including feeding, grooming and exercising.
- Provided daily care for dogs, ensuring safety and comfort.
- Engaged dogs in play and exercise to promote physical activity.
- Organized playgroups according to size, age and temperament of the animals involved.
- Monitored canines for signs of illness or injury, and reported any changes to supervisor immediately.
- Provided first aid treatment until veterinary care was secured.
- Conducted regular inspections of kennels to ensure cleanliness and safety standards were met.
- Sanitized all equipment used in the care of canines between uses.
- Cleared waste from areas to promote a hygienic environment. from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
Education
High School Diploma -
Carlton J. Kell High School
Marietta, GA05-2014
Some College (No Degree) -
Penn Foster
OnlineSkills
- Surgical instrument preparation
- Anesthesia monitoring
- Diagnostic testing
- Blood collection
- Electronic medical records
- Patient documentation
- Medical record management
- Animal handling
- Euthanasia protocols
- Pet owner education
- Pet owner support
- Client communication
Certification
- Certificate in Conservation Action (Lampyridae)
Affiliations
- Volunteer - Bearfoot Ranch
- Volunteer - Friends of Ellijay Animal Shelter
- Volunteer - Must Ministries
- Volunteer - Spay & Neuter Clinics for Felines
Timeline
Veterinary Technician
Cobb County
04.2025 - Current
Customer Service Representative
The Butcher and Bottle
01.2024 - 08.2024
Veterinary Technician
VCA Hospitals
01.2021 - 05.2024
Veterinary Technician
The Cat Clinic of Roswell
08.2020 - 03.2022
Canine Care Technician
Camp Bow Wow
10.2015 - 10.2018
Veterinary Receptionist
Shallowford Animal Hospital
01.2015 - 03.2020
Ghostwriter
Freelance-writers
2024 - Current
High School Diploma -
Carlton J. Kell High School
Some College (No Degree) -
Penn Foster